The player's winnings were consfiscated due to breaching the casino's bonus terms. The complaint was rejected as the player stopped responding.
After fulfilling the wagering requirements for the bonus amount I managed to reach €2000 and all of a sudden they removed all the money from the account claiming that it did not meet the wagering requirements and the maximum wager amount (€5). I was thinking about making a deposit so I don't know if it's reliable. Please help me
Hello Caco999,
Thank you very much submitting your complaint and I'm sorry to hear about your issue with Wild Pharao Casino.
Before we would try to contact the casino, allow me to ask you a few more question to clarify the case as much as possible.
Could you please specify what bonus did you exactly use? Were you aware of the max bet rule during bonus? - What is the highest bet you've made during playing with bonus money. Are you now able to access your gaming history?
Please note that if in this specific bonus was max bet applied and you used a bet over that amount, we won't be able to do anything as it is a clear breach of terms.
Please also send forward any relevant proof or communication with the casino to nikolas.b@casino.guru
Looking forward to your answer and I hope we will be able to help you out.
Regards,
Nick
Casino.guru