Wild Pharao Casino - The player's verification is stuck.

This is to inform you that :

1. Withdrawl requesting 28.01.2022

2. Documents uploaded for KYC 28.01.2022

3.No communication to my email about KYC processing status or withdrawl.

4. I already chat with live customer support about this delaying. They told me to contact payments@wildpharao.com.

5. I emaild to payments@wildpharao.com two times but they still silent in nature.

Hence from 28.01.2022 to today 06.01.2022 , it is ten days running without any status of my KYC and withdrawl.

Please help me. Thanking to Casino Guru Team.

Prasanta R*****, India

Hello ruidas23,

Thank you very much for submitting a complaint and I'm sorry to hear about your issue with Wild Pharao Casino. Allow me to ask you a few more question before we would move forward.

Did you upload the verification documents by mail or on the website? Did they respond anything to you since then? What kind of bonus did you play and did you finish the wagering?

Note that it sometimes may take up to 14 days for the verification or the withdrawal to be processed specially if it's your first ever withdrawal request or played with a bonus money.

Please forward any additional screenshots and relevant proof to nikolas.b@casino.guru.

Regards,

Nick

Thanks casino Guru support. I am answering the above questions.

1. Documents uploaded in their website.

2. Bonus code they provided to my email by promotion team.

3. The wagering completely done.

4. Deposit bonus code VIP-222-12, sent in email by promotion team.

5. They till not response anything.

Dear Casino Guru Support Team,

Today evening it is showing my account is verified. But withdrawl pending.

Thank you Casino Guru for the best support.

Great news ruidas23,

Please keep us updated and let us know when you receive your withdrawal.

Very very delaying to process withdrawl. Today 10.02.2022 is day 14 running.

Hello ruidas23,

I can understand that it might be frustrating but I can assure you that cases like this are very common and usually takes even longer to be resolved.

Day 16 running. Not process payment. No communication to my email about delaying. This casino every day send me promotional email for deposit. But no response about withdrawal processing or confirmation. I really shocked.

Day 19 running but they still not process withdrawl. This type of delaying should not accepted.

Hello ruidas23,

As there is no update from the casino's side, I will forward your complaint to my colleague Branislav who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thank you for helping. Day 20 running but withdrawl till not processed.

Hello, ruidas23,

I am sorry to hear that your verification and withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Wild Pharao Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Wild Pharao Casino Team, could you please state the reason why the player's withdrawal has not been fully processed yet and when can he expect the payment?

Thank you in advance for providing the information.

I am very confused for long delaying of my withdrawl.

Silent nature of this casino means they are not intending to pay Customer. They are taking deposits only.

Dear ruidas23,

From my experience, the casino pays to its fully verified players, there is just a processing time issue, it usually takes longer compared to the standard.

We would like to ask Wild Pharao Casino Team to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

I also fully verified. They should pay the customer so that the complaint resolved.

Hello, ruidas23,

Great news! At this point, I sincerely believe it should only be a matter of time before the payment comes to you.

However, I will keep this complaint open until your confirmation regarding successful withdrawal.

Please let us know as soon as you receive the payment.

Account verification Already two weeks over but payment not processing yet.

Yes, I understand, therefore I would like to keep this complaint open until your confirmation regarding successful withdrawal/receiving the payment or an update.

Withdrawl request : 28.01.2022

Today date : 28.02.2022.

It is one month completing. No withdrawl or email response I received.

From the day one, I chat so money times. The chat support all time replied me they can not help me out.

I chat again today and asking is Wildpharo casino take only deposit, not pay to winner. The agent angrily closed chat and told me this is only support team.

My question no support team in chat, no finance team by email till now saying me the cause of delaying then it is very very dissatisfied to me.

I already deposit so many times, now I m very very dissatisfied and thinking why had I deposited in this casino.

Finally, as per my review : don't believe this casino, they email to you everyday for deposit as promotion.

But at the time of withdrawl, they don't follow the terms and conditions. They are violating the terms of withdrawl processing.

I don't know, I will get or not my withdrawl. Please keep distance from this casino.

I understand your concerns, ruidas23, but if the KYC verification process was completely done, your issue should be moved forward.

When did you receive the information about the successful account verification?

Please check my third comment date. This date my account verified. My account verified first week of Feb, 2022. Actually this casino did not send email about verification. I added a screenshot in the profile section - Verification from their website.

Hello, ruidas23,

Thank you for your confirmation. You sent the information about the successful verification more times in this thread. I needed to make sure whether there was any re-verification due to any additional documents the casino requested from you. Now it is clear.

We would like to ask Wild Pharao Casino Team to reply to this complaint. Based on the information we were provided by the casino via email, I am extending the timer until the end of the next week. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Dear Wild Pharo Casino,

Could you please state the reason why the player's withdrawal has not been fully processed yet and when can he expect the payment?

Thank you in advance for providing the information.

Dear Casino Guru Team,

Thanks for continuing help to me. As per your query my account is fully verified by this casino till now.

Till date 09.03.2022 not received my withdrawal.

hi please note that from our records the payment has been sent to ur astropay account

This is totally bad system from your website.

1. My withdrawal request date was 28.01.2022 ( Attached screenshot)

2. Now in your casino website, this withdrawal date removed and showing withdrawal process date 07.03.2022 (Attached screenshot)

3. Yesterday, I live chat and emailed for not receiving withdrawal in my astropay.

4. I attached an screenshot for payment history from 07.03.2022.

5. Why this kind of misinformation in your websites showing.

One more important point is under 'METHOD' Tab no word written or showing. If method is missing then how the fund will be processed. Check again the screenshot. Except Withdrawal, all deposit methods are showing in their website.

Dear ruidas23,

At this point, I sincerely believe it should only be a matter of time before the payment comes to you.

I will keep this complaint open until your confirmation regarding successful withdrawal. In case there is no progress for a long time again, I will intervene and request the casino to provide us with an update. Probably it takes more time because of the payment provider's processes.

Please let us know as soon as you receive the payment.

Thanks to Casino Guru. The payment till now not credited to my astropay account. If comes to my account, I will definitely share to you.

It is near about 2 months. But no payment credited to my astropay account from ProMedia N. V. (Payment handle in wild pharo casino).

I already emailed so many times but they are till silent. They till not reply any email from me.

For detail enquiry, I contacted to Astropay support team. Astropay support team replied to my email no payment from this merchent generated. I attached an screenshot for proof.

Review :-

1. Long pending of withdrawal.

2. They cancelled the old and original withdrawal request date.

3. They are displaying false information about processing withdrawal as on 07.03.2022.

4. Astropay/Skrill/Nettler do not take 10 days or more time to process . They are very honest , reliable and trustworthy. Thus this casino till not process the withdrawal originally.

5. Customer support not working.

Today is 21.03.2022. Withdrawal not credited.

Hello, ruidas23,

Thank you for the update.

Can you please ask Astropay support for complete transaction history? The casino does not have to be visible in the transaction history as "ProMedia N. V." Are you able to check your transaction history in your Astropay account on your own?

First of all ProMedia N. V. is the company who received deposits and make payment as per this casino.

All deposit from me successfully fund transferred to this company. My payment history in Astroay showing this company name who received fund on successfully received my deposits.

But till now no payment received from ProMedia N. V. to my astropay account.

Thus my withdrawal not credited.

Dear Wild Pharao Casino team,

Could you please provide us with the Astropay payment transaction details? What data were used for this payment? Can you share the transaction number/ID? The player then can check the data with the Astropay support. Could you also double-check the transaction from your side and let us know about the result?

It is possible to share the data directly here, with your answer, or by sending them to my email address (branislav.b@casino.guru). In case of sending the data in this open thread, the sensitive data will be marked as private and will not be visible to the public.

Regarding statement, I emaild to branislav.b@casino.guru for better understanding. Thanks Casino Guru Team to provide a good services.

It is very clearly to player that this casino Intentally not support to a players. My withdrawl not credited.

Dear ruidas23, I confirm I received your email and attachments.

We would like to ask Wild Pharao Casino Team to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Hi pls see the attached PoP (proof of payment).

From your Screenshot i see that the money has not transferred to your wallet.

We will do internal research and check with our Payment Service Provider where the money went.

I already sent in email to wild pharo finance team for not crediting money.

I also sent statement to casino guru team in this regard.

Dear Wild Pharo team. I already email so many times to support team to support@mail.promedia.ladesk.com for not crediting my withdrawl.

Today, I again email to payments@wildpharo.com with statement.

Please check it.

Dear ruidas23,

Could you please also discuss the provided payment data above with Astropay support? Maybe they can help you based on those data. Can you please share with us the results then?

Thanks for response. I already contact to Astropay , they replied in my email that no transaction found.

I forward the reply message from astropay to branislav.b@casino.guru

Wild Pharo should produce a statement of transaction that showing fund debited of their original account. As a player, I can only see gaming transaction. If they send me email with proper statement then I will again contact to Astropay.

Greetings all,

Thank you, ruidas23, for the update, I confirm I received your email with the Astropay statement.

Dear Wild Pharao Casino Team,

Do you have any news regarding the player's issue, please? What are the results of the internal research?

Did anyone from the casino already compare the payment details used for withdrawal with the player's ones? I see only some internal data on the provided screenshot above. Can you share with us the player's payment details that were used for withdrawal? Are the details the same as the player filled for withdrawing his funds? Are these data correct? Can you please provide us with the confirmation of the debited amount from your bank account?

If it is not acceptable for you due to the internal security policy - could you check it directly with the player?

Dear Wildpharo,

This case already two months and it is delaying till now. Please complete the withdrawl and close this case

We would like to ask Wild Pharao Casino Team to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Ultimately, they are not interesting to slove issue. They took all my deposits but no winnings paid!!!

Dear ruidas23,

Unfortunately, since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

There is one more option how you can try to resolve your issue or speed up the process - to contact the gaming authority the casino is regulated by (if the casino has a license) and submit a complaint directly to the authority. In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime and I truly believe it will.

Best regards,

Branislav, Casino.Guru