The player's account got blocked after requesting a withdrawal. The complaint was closed as unresolved as the casino has no reaction policy.
Wild Pharao Casino - The player's account got blocked.
Black points: 156
Amount: €950
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Well I deposited ten without a bonus I won 950.00 euros then I send in my I D and power bill they emailed me back saying my account is fully verified congratulations!!! Then when I applied for withdrawal the next day it seems as if I didn't exist anymore they ain't replying to my emails at all and it's bin almost two weeks!!
Public
Public
2 years ago
Hello jdalefeenstra,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if you did request for a withdrawal? Did you receive any confirmation of the verification? When was the last time you contacted the casino and when was the last time they did respond?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Dear jdalefeenstra,
Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
