The player from Germany has requested withdrawals more than a month ago. Unfortunately, they have not been received yet. We rejected the complaint because the player didn't respond to our messages and questions.
Hello, I requested 2 withdrawals in December. After writing support several times and now more than almost a month I still have not received my money. Further inquiries via e-mail will be ignored... my username is R*****8.
I ask for help.
With best regards
Dennis R*****
Dear Dennis,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that withdrawals are still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela