The player from Germany has requested a withdrawal two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.
Wild Pharao Casino - Player’s withdrawals have been delayed.
Black points: 361
Amount: €3,200
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
8 months ago
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2 years ago
Translation
Hello, I applied for my payout of 400 euros on 8/7/22 at around 10 a.m.! The 2nd payment of 800 euros at around 10 p.m. and on 08/17/22 the 3rd payment of 2000 euros! I contacted the chat several times and sometimes even got snotty answers! They don't even respond to emails!
Automatic translation:
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2 years ago
Dear Seni66,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawals and understand your concern.
I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
Could you please forward a screenshot of your withdrawal requests to petronela.k@casino.guru?
Thank you in advance for your cooperation and reply.
Best regards,
Petronela
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2 years ago
Translation
I have sent a screenshot to the email address provided
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2 years ago
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Additional comments from the player:
"Hello, here is the screenshot of the requested payouts!"
Automatic translation:
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2 years ago
Dear Seni66,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
