The player from Germany has requested two withdrawals. Unfortunately, payments seem to be delayed. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.
Wild Pharao Casino - Player’s withdrawals have been delayed.
Black points: 234
Amount: €1,250
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
1 year ago
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1 year ago
Translation
I won €550 and €700 once and had both paid out..I got an email after a few days that the payout was accepted and it takes 2-3 days for the money to be credited to my bank account..unfortunately it is nothing happens .. in the chat I am not helped and every time they say they are only responsible for technical questions and you are put off with an e-mail address to which there is no answer. Strange because if you have problems with the deposit, the chat can certainly help. Now I'm afraid that I won't get my money because a lot of people had / have problems at this casino
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1 year ago
Dear juhule186,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payments are still pending inside the account without being processed? Could you please specify how many days ago were your withdrawals requested? Was your account successfully verified in the past?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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1 year ago
Translation
Thank you , I have been successfully verified but have not yet received any payments . The payments were already processed one day after the application, I also received a confirmation by e-mail for both payments that they were accepted.
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1 year ago
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After further research on the Internet, many people feel the same way as I do, the casino supposedly does not currently have a license and any attempts to contact the casino are unsuccessful. To be honest, I don't expect to see a cent from them at all and can only advise everyone not to use this platform!!!!
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1 year ago
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After further attempts at contact by Wild pharao were stifled, I wanted to log into my account today and lo and behold, my account was blocked by wild pharao. When I asked in the chat, I was told that this would now be checked by the legal department. .I don't know what is to be checked and why, according to them, the legal department was suddenly called in.. I think these are just excuses to avoid a payout.. 
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1 year ago
Dear juhule186,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
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