The player from Finland requested a withdrawal 2 weeks ago, but it hasn't been processed yet. The player received their payment shortly after submitting this complaint, and so the issue was resolved.
Wild Pharao Casino - Player's withdrawal has been delayed.
Amount: €1,000
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Hi, I have accepted 1000e withdrawal and account verification in full 01.04.2022 11:17:55 , I have been waiting 2 weeks now for my money and nothing has belonged or appeared in my account and this is my first withdrawal from that casino, the casino chat only says that the money will come soon and close the chat, so i don't know what to do now?
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2 years ago
Dear miika,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you accumulated your funds with or without an active bonus, please?
Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Thank you very much miika for your reply. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
for me the complaint can be withdrawn, the money just arrived, thank you for your help :)
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2 years ago
Dear miika,
I'm glad to hear that your issue has been resolved. I will now mark the complaint as 'resolved' in our system.
Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
