The player from Germany requested a withdrawal 2 weeks ago, but it hadn't been processed yet. The casino replied to apologize for the delays and stated that the withdrawal had been processed. However, the player is yet to receive payment. The complaint was closed as 'unresolved' as there was no further response from the casino. The casino requested the complaint be reopened and provided proof of payment. The player confirmed they had received the payment and the complaint was resolved.
Wild Pharao Casino - Player's withdrawal has been delayed.
Amount: €1,000
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello at wildpharao casino, I've already been verified and have already paid out the casino has a few big problems, such as when a payout is processed, it sometimes takes several weeks, but I still like playing at wildpharao casino, now I have a problem On April 1st. 22 my payout of 1000€ was processed now I've been waiting for my money for 2 weeks the live support is very rude closes the live chat every time and just doesn't want to help me further I didn't know what to do I would be happy if it gets clarified 
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2 years ago
Dear Dennis,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise when exactly you made your last successful withdrawal? How long did it take?
Have you accumulated your winnings with or without an active bonus?
Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Played with bonus money, implemented everything, my last payout was a little longer ago, but when it was processed, my money was in my account after 3 days, now I've been waiting for 2 weeks and the live chat hasn't helped me either, I also committed myself to it are 1000€ I would like to ask you to invite wildpharao to an interview so that we can clarify my problem
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2 years ago
Thank you very much for your reply, Dennis. Do I understand correctly that you requested a withdrawal via bank transfer? Could you please advise if you used the same withdrawal method in the past?
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2 years ago
Translation
Yes I have been processed and have not yet received my money
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2 years ago
Thank you very much Dennis for your cooperation so far. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Hello Dennis,
I have reviewed your case and will contact the casino to see if I can help.
We would like to invite Wild Pharao Casino to join the conversation and to aid in the resolution of this complaint.
Dear Wild Pharao Casino,
Can you provide an update regarding the player's delayed withdrawal?
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2 years ago
Hello Dennis,
Thank you for letting us know about your problem. We are very sorry for the delay in this cashout. We have been busy working to make our Cashout system better.
I have checked your payment issue and can see that it was processed. I will ask for proof of payment and come back to you asap.
Best regards,
WildPharao Support Team
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2 years ago
Translation
Hello wildpharao My payout of 1000€ was processed on April 1st, it's been 4 weeks now and I haven't received any money yet
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2 years ago
Dear Wild Pharao Casino,
Are you able to clarify a timeframe within which the player should expect to receive their payment?
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2 years ago
Thank you for the update, Dennis.
We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
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2 years ago
Dear Dennis,
As there has been no further response from the casino, this complaint will be closed as 'unresolved'.
We are unable to achieve anything more without their cooperation.
I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.
In the meantime, I recommend you to contact Gaming Curacao ( complaints@gaming-curacao.com) and submit a complaint to them. Let me know how they replied. My e-mail address is adam.m@casino.guru.
I wish I could have been of more help.
Best regards,
Adam
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2 years ago
This complaint has been reopened at the request of the casino.
Dear Dennis,
The casino has provided the following as proof of payment:
Please keep us updated and let us know if payment is received.
Kind regards,
Adam
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2 years ago
Dear Dennis,
Please respond and provide an update on the situation regarding your payment. Please be aware that if we do not hear from you within the set timeframe this complaint will be rejected.
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2 years ago
Translation
Yes, I received the payment unfortunately with a very long delay, thanks for the help, the complaint can be resolved
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2 years ago
Dear Dennis,
Thank you for the update, I'm glad to hear that your issue has been resolved. I will now mark the complaint as 'resolved' in our system.
Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Kind regards,
Adam
