The player from Germany is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Amount: €700
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Good day,
I have on 2.4. A withdrawal request made, which on 7.4. Edited as "processed". At the same time, I received an email that the payment had been made and, depending on the payment service provider, I had to wait 2-3 banking days for the money to be in my account. Today, on the 4th banking day, the money still hasn't arrived and I'm starting to worry. I'm not used to such long payouts, even though I've noticed all the other complaints about the extremely long payout times.
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2 years ago
Dear Hafenkante1990,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you.
Thank you for your understanding.
Best regards,
Kristina
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2 years ago
Translation
Hello Kristina,
Thanks, I'll get back to you if I still haven't received any money 14 days after requesting a withdrawal.
Many greetings,
Timo E***
Edited by a Casino Guru admin
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2 years ago
Translation
Hello,
I am getting impatient. I haven't been answered to my emails since yesterday. Wrote the payment office and info in "cc" and asked for the transfer receipt. Since then I haven't received any reply. Also in the live chat they put me off and say there is nothing more that can be done that the money has long been on the way.
Especially since the holidays are approaching here and tomorrow is the last bank working day.
If I didn't receive the money by tomorrow, it would have been 17 days without receiving my winnings.
I urgently ask for clarification.
Greeting,
Tim
Automatic translation:
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2 years ago
Thanks for the updates, Hafenkante1990. Have you made any successful withdrawals before? Could you please confirm that you have passed the verification?
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2 years ago
Translation
Hello Kristina,
I have successfully completed the KYC procedure. My account there has been verified for several months, but this is the first withdrawal I've made from Wildpharao.
My withdrawal was also confirmed as "processed", but I still can't see any money coming into my bank account.
Greeting,
Tim
Edited
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2 years ago
Dear Hafenkante1990,
Thank you for letting us know about your problem. We are very sorry for the delay in this cashout. We have been busy working to make our Cashout system better.
I have checked your payment issue and can see that it was processed. I will ask for proof of payment and come back to you asap.
Best regards,
WildPharao Support Team
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2 years ago
Hello everyone,
Thank you WildPharao Support Team for taking your time to help us with this case. Please let us know when there are updates regarding this situation.
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2 years ago
Translation
Hello,
After checking my account, I find that the €700.00 has not yet arrived.
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2 years ago
Translation
Dear Wild Pharaoh Team,
It would be nice if you would comment.
Another 4 days have passed without any payment and it would be nice if I still receive the payment this week.
Greeting,
H***
Edited by a Casino Guru admin
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2 years ago
Translation
Good day,
My account has now been blocked.
I urgently need clarification here
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2 years ago
Dear Hafenkante1990,
thanks for the confirmation. Hope your further experience with WildPharao casino will be better
Yours,
WildPharao Support Team
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2 years ago
Awesome news, Hafenkante1990. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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