The player from Germany requested a withdrawal and, after 10 days of waiting for payment, he decided to make a complaint. The player received a payment approximately 2.5 weeks after the withdrawal request. The complaint is resolved.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Amount: €1,000
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hi there,
as an explanation right at the beginning,
I only played and won with my own deposited money.
I tried to contact the casino really often.
Via live chat and email, there is no response except from the chat agent. And there I always only get a standard text regarding the terms and conditions, which takes at least 3-5 working days, kyc, etc.
I politely asked why my withdrawal is not being processed at wildpharao.com.
I only get vague answers.
I'm getting a strange feeling.
So far, there has also been no indication of any errors.
I checked the account almost every day to see if anything was happening.
I submitted the withdrawal request on November 15, 2021 at around 2:00 a.m. I can now press or could cancel. Like frozen, well!
Yesterday on November 23rd, 2021 I was informed in the chat that the winnings had been paid out, but came back because either I entered the IBAN incorrectly or there was a "number shift".
In my opinion, you cannot send a transfer with a wrong IBAN, because the form of the respective bank already says when something is wrong with it. That was when I started brooding.
The Live Chat to send me an email with my IBAN and my name directly to payments@wildpharao.com. To ensure that it is correct in every case.
I did this, but since then I have still not received an answer by email, nor has the status changed.
I was then told in the chat that it was going to hang fast, I should just be patient.
So far so good
I asked if there is anything else I can do from my side, or if they still need anything. There is NO ANSWER.
Automatic translation:
Public
Public
3 years ago
Dear meandmyonkelz,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been successfully verified already? Do I understand correctly that the payment is still pending inside the account after unsuccessful processing?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Public
Public
3 years ago
Could you please advise if your payment is still pending inside the account or it has been sent but never reached you? Thank you.
Public
Public
3 years ago
Thank you very much, meandmyonkelz, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Public
Public
3 years ago
Hello meandmyonkelz,
I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.
Now I would like to invite Wild Pharao Casino representative to join this conversation and participate in the resolution of this complaint.
Dear Wild Pharao Casino, could you please state the reason why the player's withdrawal has not yet been processed and when can the player expect his payment?
Thank you in advance for providing the information.
Public
Public
3 years ago
Hello again, the status has still not changed regarding the cash put request. I reeally get upset. I have sended out emails at any responsible.....no answer . Not one single response ,,,awful.
Help me please I had to pay for a funeral
Public
Public
3 years ago
Dear meandmyonkelz,
we are still waiting for the casino representative reply. We also contacted the casino in other ways. In this case, there are no more options on how to get any response from the casino.
The casino has 4 more days to respond to this complaint.
Public
Public
3 years ago
Translation
I don't understand the context. And if this time goes by, what then?
The casino has 4 days to respond to this complaint ....
Automatic translation:
Public
Public
3 years ago
According to the standard process, after this time we will give the casino another chance. We will contact the casino again and ask them to comment on the complaint. If no one comments on the complaint, it will be closed as unresolved, which would negatively affect the casino's rating.
Public
Public
3 years ago
After I got the notification in my gmail account I just went to wildpharao casino and log in . I can confirm that the payment has been send to me. To good to be true 🙂
#mademyday
Thanks to the casino.guru staff
Bye bye
Public
Public
3 years ago
Thank you, meandmyonkelz, for confirming and for using the Casino Guru complaint resolution centre. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Thank you, Wild Pharao Casino, for providing information and for your cooperation.
Best regards,
Branislav, Casino.guru
