Wild Pharao Casino - Player’s withdrawal has been delayed.

Ich warte nun seit 17.03.2022 auf eine Auszahlung und es passiert nichts. Auf Fragen wird nicht reagiert.

Dear Mario,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that you have completed account verification successfully? Have you received any funds previously or this was your first withdrawal request?

Do I understand correctly that the payment is still pending inside your account without being processed?

Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Ich bin verifiziert habe auch schon mehrer Auszahlungen erhalten, welche zuletzt auch immer länger gedauert haben als vom Casino angegeben. Die Auszahlungen sind noch in der History, sind also noch nicht genehmigt

Thank you very much, Mario, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Mario,

I looked at your complaint and will do my best to help you. I would like to invite Wild Pharao Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Mario,

Thank you for letting us know about the problem. Please be informed that all the payments what you mentioned were done. If you would need proof of payments, just let us know. 

Best regards,

WildPharao Support Team

Die Zahlung über 990€ habe ich erhalten, jedoch befindet sich die Zahlung über 500€ vom 21.03.22 immer noch nicht in Bearbeitung. Bitte nehmen sie diese Auszahlung auch noch vor. Ich warte darauf inzwischen fast 4 Wochen.

Dear Mario,

Thank you for letting us know about your problem. We are very sorry for the delay in this cashout. We have been busy working to make our Cashout system better.

I have checked your payment issue and can see that it was processed. I will ask for proof of payment and come back to you asap.

Best regards,

WildPharao Support Team

Die Auszahlung über 500€ wurde noch nicht bearbeitet. Bitte schicken sie mir die Auszahlungsbestätigung.

Dear Mario,

please find proof of payment attached (there are two payment here: 500 EUR and 200 EUR)

Best regards,

WildPharao Support Team

Können sie mir für die letzte verbleibende Auszahlung auch noch einen Beleg zusenden? Ich hoffe das diese Auszahlung nicht auch wieder so lange dauert.

Dear Mario,

As I can see this withdrawal was cancelled. I will check why and come back to you asap.

Best regards,

WildPharao Support Team

We would like to ask the Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Mario,

did you receive the rest of your winnings, please?

Nein habe immer noch nichts erhalten

I apologize, but we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.