The player from Germany has been experiencing difficulties withdrawing his winnings. Casino still didn't pay €990 and they've stopped responding.
The player from Germany has been experiencing difficulties withdrawing his winnings. Casino still didn't pay €990 and they've stopped responding.
The player from Germany has been experiencing difficulties withdrawing his winnings. Casino still didn't pay €990 and they've stopped responding.
Dear Mario,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that you have completed account verification successfully? Have you received any funds previously or this was your first withdrawal request?
Do I understand correctly that the payment is still pending inside your account without being processed?
Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Dear Mario,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that you have completed account verification successfully? Have you received any funds previously or this was your first withdrawal request?
Do I understand correctly that the payment is still pending inside your account without being processed?
Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
I am verified have already received several payouts, which have always lasted longer than specified by the casino. The payouts are still in the history, so they have not yet been approved
Ich bin verifiziert habe auch schon mehrer Auszahlungen erhalten, welche zuletzt auch immer länger gedauert haben als vom Casino angegeben. Die Auszahlungen sind noch in der History, sind also noch nicht genehmigt
Thank you very much, Mario, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Thank you very much, Mario, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Hello Mario,
I looked at your complaint and will do my best to help you. I would like to invite Wild Pharao Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
Hello Mario,
I looked at your complaint and will do my best to help you. I would like to invite Wild Pharao Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
We would like to ask the Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
We would like to ask the Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
Dear Mario,
Thank you for letting us know about the problem. Please be informed that all the payments what you mentioned were done. If you would need proof of payments, just let us know.
Best regards,
WildPharao Support Team
Dear Mario,
Thank you for letting us know about the problem. Please be informed that all the payments what you mentioned were done. If you would need proof of payments, just let us know.
Best regards,
WildPharao Support Team
I have received the payment of €990, but the payment of €500 from 03/21/22 is still not being processed. Please make this payment as well. I've been waiting for it for almost 4 weeks now.
Die Zahlung über 990€ habe ich erhalten, jedoch befindet sich die Zahlung über 500€ vom 21.03.22 immer noch nicht in Bearbeitung. Bitte nehmen sie diese Auszahlung auch noch vor. Ich warte darauf inzwischen fast 4 Wochen.
Dear Mario,
Thank you for letting us know about your problem. We are very sorry for the delay in this cashout. We have been busy working to make our Cashout system better.
I have checked your payment issue and can see that it was processed. I will ask for proof of payment and come back to you asap.
Best regards,
WildPharao Support Team
Dear Mario,
Thank you for letting us know about your problem. We are very sorry for the delay in this cashout. We have been busy working to make our Cashout system better.
I have checked your payment issue and can see that it was processed. I will ask for proof of payment and come back to you asap.
Best regards,
WildPharao Support Team
Dear Mario,
please find proof of payment attached (there are two payment here: 500 EUR and 200 EUR)
Best regards,
WildPharao Support Team
Dear Mario,
please find proof of payment attached (there are two payment here: 500 EUR and 200 EUR)
Best regards,
WildPharao Support Team
Dear Mario,
As I can see this withdrawal was cancelled. I will check why and come back to you asap.
Best regards,
WildPharao Support Team
Dear Mario,
As I can see this withdrawal was cancelled. I will check why and come back to you asap.
Best regards,
WildPharao Support Team
We would like to ask the Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
We would like to ask the Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
Dear Mario,
did you receive the rest of your winnings, please?
Dear Mario,
did you receive the rest of your winnings, please?
I apologize, but we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The Casino can ask to reopen this complaint anytime.
I apologize, but we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The Casino can ask to reopen this complaint anytime.
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