The player from Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Amount: €800
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hi there,
I applied for a payout at Wildpharao on 11.11.21. According to support, the money went out on 11/16/21, nothing is there to this day. An EU transfer may not take longer than 24 hours, it is now more than 48 hours. According to the support, it should have been with me long ago, now I'm afraid for my profit because nobody can help me, the support still makes fun of me .....
I hope there is a manager or helper here who can help me ....
macan96
Automatic translation:
Public
Public
3 years ago
Dear macan96,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
