The player from Germany has been waiting for a withdrawal since January. The casino responded to apologize to the player and stated that they had escalated the payment issue. After some time the player then received their payment and the issue was resolved.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Amount: €800
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hi there ,
I made my withdrawal of €800 from this casino on 01/10/22.
First it took several weeks to verify my account and now since 01/10/22 the payment is being processed.
Support and withdrawal support don't respond to my emails and the live chat says they can't do anything other than they've reportedly relayed my complaint 30 times.
FYI I played with a bonus, risked the bonus properly and didn't break any bonus rules.
what should I do ? How do I get my money?
LG Viktor P***
Edited by a Casino Guru admin
Automatic translation:
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2 years ago
Dear Viktor,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Have you made any successful withdrawals before? Which withdrawal method to withdraw your winnings have you opted for?
If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.
Thank you in advance for your reply. I hope, we will be able to help you to resolve this case as soon as possible.
Best regards,
Kristina
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2 years ago
Translation
Hello Kristina,
No, I have never successfully paid out at this casino.
I have decided to pay out with bank transfer.
unfortunately there is no communication with the casino except for the live chat which is not responsible for taking care of my problems.
Best wishes
victor
Automatic translation:
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2 years ago
Thank you for your reply, Viktik. Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?
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2 years ago
Translation
Hello Kristina,
it is marked as pending , i could still cancel it.
LG Victik
Automatic translation:
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2 years ago
Thank you very much Viktik for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Hello Viktik,
I have reviewed your case and will contact the casino to see if I can help.
We would like to invite Wild Pharao Casino to join the conversation and to aid in the resolution of this complaint.
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2 years ago
We would like to ask Wild Pharao Casino to reply to this complaint.
We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
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2 years ago
Dear Viktik,
Thank you for letting us know about your problem. I have escalated your payment issue and this will be processed in the next 3-5 working days to your Bank account.
We are very sorry for the delay in this cashout. We have been busy working to make our Cashout system better.
For this instant and as a small apologies we have added you some Raw Cash to your Player account. ENJOY IT :)
We hope you continue enjoying playing with WildPharao.
Your,
WildPharao Support Team
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2 years ago
Thank you very much for your response, WildPharao Support Team.
Dear Viktik,
Please let us know when you have received your payment.
Kind regards,
Adam
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2 years ago
Dear Viktik,
Can you confirm if you have now received payment and the matter is resolved? Please be aware that if we do not hear from you within the set timeframe this complaint will be rejected.
Kind regards,
Adam
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2 years ago
Translation
Hello Adam ,
the money just arrived today.
many thanks for your help
LG Victor
Automatic translation:
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2 years ago
Dear Victor,
I'm glad to hear that your issue has been resolved and you have received your payment. I will now mark the complaint as 'resolved' in our system.
Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Kind regards,
Adam
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