The player from Germany has been waiting for his withdrawal for 2 weeks. We rejected the complaint because the player didn't respond to our messages and questions.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Amount: €1,000
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
Public
Public
2 years ago
Translation
Hello, I made a deposit with a bonus on February 27th, 2022. met the wagering requirements without violating the rules and was able to withdraw my money.
I made a payment of 1000 euros on the same day (02/27/2022). After 7 days nothing happened. I wrote to live support but they couldn't do anything. I emailed their support but there is still no answer. It is now the second week and the day before yesterday (03/09/2022) I received a confirmation email for the payment which says: Depending on the payment method, this can take 2-3 working days. It's Friday and I'm still waiting for the money...
and the funds should come by Friday at the latest... so they didn't send it at all......(bank details are all correct).
Automatic translation:
Public
Public
2 years ago
Dear Yusuf,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I see that you had one complaint about this casino in the past. Was this issue resolved? Did you receive your withdrawal? Would you be so kind and confirm you passed the KYC verification?
Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
