HomeComplaintsWild Pharao Casino - Player’s withdrawal has been delayed.

Wild Pharao Casino - Player’s withdrawal has been delayed.

Amount: €200

Wild Pharao Casino
Safety Index:Very low
Submitted: 27 Dec 2021 | Case closed : 18 Jan 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

Hello, I made a withdrawal, but after a week the money still did not come into my account. I contacted livechatt who said he doesn't care about finances. They also didn't respond to my email. Please keep your finger off wildpharao. Just a headache

Automatic translation:
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2 years ago

Dear Yusuf,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Would you be so kind and clarify when exactly you requested this withdrawal?

Looking forward to hearing from you.

Best regards,

Kristina

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2 years ago

Dear Yusuf,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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