The player from Germany has requested a withdrawal two weeks ago. It has been pending since. Casino has paid unspecified part of the winnings and they've quit communication.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Black points: 181
Amount: €4,000
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
Delayed payment, status unknown
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hi there,
I won €7000 at the casino. €2000 has been canceled due to bonus terms. Deposited €100 and max win was 50x deposit. All of that is understandable. Of my €5000 winnings, €1000 have already been paid out to me. Since a maximum of €1000 per week or day can be paid out in the casino, you have to repeatedly request €1000 in the payout. I did that with the second €1000 more than 2 weeks ago. I'm only stalled in the live chat and I get no answer to my emails. How should I proceed.
Thank you in advance
Kind regards
Thomas
Automatic translation:
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2 years ago
Dear thomasweichlein,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your first installment has been received already?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Knowing that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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2 years ago
Translation
The first installment got to me. But I've been waiting for my second installment ever since. So far nothing has happened. I hope it doesn't take that long at every installment. I'll be busy with the payment until 2023.
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2 years ago
Could you please advise when was the first payout received? Thank you very much.
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2 years ago
Thank you very much, thomasweichlein, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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2 years ago
Hello thomasweichlein,
I looked at your complaint and will do my best to help you. I would like to invite Wild Pharao Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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2 years ago
Translation
I have now kept the €1000 for the second time and applied for the next €1000. I'm curious if it will take as long as the first two times.
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2 years ago
Dear thomasweichlein,
let me know when you'll receive the next payment, please.
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2 years ago
Translation
I will do that. So far nothing has happened.
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2 years ago
We would like to ask the Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
Dear thomasweichlein,
I'm forced to close the complaint as unresolved but first I want to ask you what amount have you received from the Casino and what amount is missing, please? (I need to adjust the disputed amount)
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2 years ago
Unfortunately, I didn't receive a response from the player and I'm forced to close this complaint as unresolved. I didn't change the disputed amount because I'm not sure how much the player already received from Casino.
Dear thomasweichlein,
you can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The Casino can ask to reopen this complaint anytime.
