The player from Germany has requested a withdrawal ten days ago. It hasn’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Amount: €1,100
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi,
I've been waiting for my payout since February 4th, 2022! According to my profile it has been paid out. But until today I still have nothing in my bank account! My other payout should have been paid out on 2/10/22 according to my profile. Nothing shows up in my bank account either. When I send emails, I get no replies! And the live support is sometimes so rude that they either don't give me an answer to my question or just end the chat!
Automatic translation:
Public
Public
2 years ago
Dear Janett,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal has been processed but never reached you? Have you received a transaction tracking number from the casino?
Please understand, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
