The player from Sweden requested a withdrawal a few days previous, but it’s been pending since. After some time, the player received their payment and the issue was resolved.
Hi i made a withdrawal and they Said it Will take 3-5 working days i made my withdrawal 28/1- 2022 and i still havent got anything?
Dear Ninni,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
Hi dear Kristina I have not received an answer or confirmation of my extract and now it has passed 5 working days so no response to the email nothing I have received so I am worried and disappointed at the casino really bad service!
Dear Ninni,
Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.
Hi dear Kristina no answer yet no emails no answers nothing thank you very much
Thank you for your reply, Ninni. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
What withdrawal method to withdraw your winnings have you opted for? Was it the same one you used to withdraw your previous withdrawals? How many days did your previous withdrawals take (approximately)?
Thank you very much Ninni for providing all the necessary evidence. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
Hello Ninni,
I have reviewed your case and will now contact the casino to see if I can help.
We would like to invite Wild Pharao Casino to join the conversation and participate in the resolution of this complaint.
Dear Ninni,
There has so far been no response from the casino, I will attempt to contact them once more in the hope that we can find a resolution to this complaint.
We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
Dear Ninni,
That's good news, I'm glad to hear that your issue has been resolved. I will now mark the complaint as 'resolved' in our system.
Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Kind regards,
Adam