HomeComplaintsWild Pharao Casino - Player’s withdrawal has been delayed.

Wild Pharao Casino - Player’s withdrawal has been delayed.

Amount: €1,000

Wild Pharao Casino
Safety Index:Very low
Submitted: 03 Feb 2022 | Resolved : 16 Mar 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player from Sweden requested a withdrawal a few days previous, but it’s been pending since. After some time, the player received their payment and the issue was resolved.

Public
Public
2 years ago

Hi i made a withdrawal and they Said it Will take 3-5 working days i made my withdrawal 28/1- 2022 and i still havent got anything?

Public
Public
2 years ago

Dear Ninni,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Public
Public
2 years ago
Translation

Hi dear Kristina I have not received an answer or confirmation of my extract and now it has passed 5 working days so no response to the email nothing I have received so I am worried and disappointed at the casino really bad service!

Automatic translation:
Public
Public
2 years ago

Dear Ninni,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Public
Public
2 years ago
Translation

Hi dear Kristina no answer yet no emails no answers nothing thank you very much

Automatic translation:
Public
Public
2 years ago

Thank you for your reply, Ninni. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Public
Public
2 years ago
Translation

Yes they have me! Always got my money when I made withdrawals

Automatic translation:
Public
Public
2 years ago

What withdrawal method to withdraw your winnings have you opted for? Was it the same one you used to withdraw your previous withdrawals? How many days did your previous withdrawals take (approximately)?

Public
Public
2 years ago
Translation

Bank transfer they took 3 days but not at Wild pharao

Automatic translation:
Public
Public
2 years ago

Thank you very much Ninni for providing all the necessary evidence. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Public
Public
2 years ago

Hello Ninni,


I have reviewed your case and will now contact the casino to see if I can help.


We would like to invite Wild Pharao Casino to join the conversation and participate in the resolution of this complaint.

Public
Public
2 years ago
Translation

They sound great!

Automatic translation:
Public
Public
2 years ago

We would like to ask Wild Pharao Casino to reply to this complaint.

Edited by a Casino Guru admin
Public
Public
2 years ago
Translation

Okay, thank you so much

Automatic translation:
Public
Public
2 years ago

Dear Ninni,


There has so far been no response from the casino, I will attempt to contact them once more in the hope that we can find a resolution to this complaint.


We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Public
Public
2 years ago
Translation

Thanks

Automatic translation:
Public
Public
2 years ago

please note payment has been sent

Public
Public
2 years ago
Translation

Yes, now I see it

Edited
Automatic translation:
Public
Public
2 years ago
Translation

How long until I get the money?

Automatic translation:
Public
Public
2 years ago
Translation

I got my money thank you very much

Automatic translation:
Public
Public
2 years ago

Dear Ninni,


That's good news, I'm glad to hear that your issue has been resolved. I will now mark the complaint as 'resolved' in our system.


Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.


Kind regards,

Adam

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news