The player from Germany has been waiting for a withdrawal since September. It has been received.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Amount: €2,290
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Hello, I made a deposit of 50 euros in the above casino on September 17th, 21st with a 250% bonus. Have successfully implemented and had a final account balance of around € 2294. Then played the sum straight and paid out 1000 € on 19.9, 20.9 € 1000 and on 21.9 € 290. Since then, the money at the casino has been open to payment. The casino told me that a payment had already been paid out and that it should be with me this Friday (October 29th) at the latest. Unfortunately, this was not the case. Now when I am in the live chat I am referred to Die Agbs again and again. My account has been successfully verified. All payments are still open to this day. Despite the statement that something was paid out. Unfortunately, that makes me more than skeptical
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3 years ago
Dear MCWENNER,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you made any successful withdrawals before? Which method to withdraw your winnings you have opted for?
What is the status of your withdrawal, please – is it pending or processed?
If there is any other relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.
Looking forward to hearing from you.
Best regards,
Kristina
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3 years ago
Translation
Hello
No, that was the first payout I made at the casino. I have selected bank transfer as a payout.
The status of All 3 Payouts is still Open and nothing has been paid out yet. I sent an email to the finance department 5 days ago and I don't get an answer to this email
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3 years ago
Thank you very much MCWENNER for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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3 years ago
Hello MCWENNER,
I looked at your complaint and will do my best to help you. I would like to invite Wild Pharao Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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3 years ago
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Good day,
Yes, I received the first 1000 euros yesterday, but there is still a remaining amount of 1290 euros so everything has not yet been transferred in full.
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3 years ago
We would like to ask the Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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3 years ago
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In the meantime, according to the system, the 2 payouts have been "processed" since 11/11/21, but until today I have neither had a payment confirmation nor an incoming payment on my account. According to chat 3-5 working days which are now rum again.
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3 years ago
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Since this morning Garnix Mehr the casino has transferred the entire amount Thanks for your help
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3 years ago
Dear MCWENNER,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards,
Viliam Casino.Guru
