The player from Germany requested 4 withdrawals and after a few days of waiting for payments, he decided to file a complaint. The player received his last payment more than 1.5 months after submitting withdrawal requests. The complaint is resolved.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Amount: €3,700
Wild Pharao Casino
Safety Index:Very lowSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello I have 4 open withdrawals at the casino, in the past I had to wait several weeks to months for my money. I haven't received a single payout on time.
It's starting to get on my nerves, the email support has never answered me
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2 years ago
Dear Tomi85,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Would you be so kind as to indicate when exactly you requested each of these withdrawals?
Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Translation
The 1st payout has just been set to done.
For the other 3 I'll wait another 1-2 weeks.
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2 years ago
Thank you for your reply, Tomi85. I will keep this complaint opened until your confirmation regarding successful withdrawal. If there is no development within the next 2 weeks, do not hesitate to let us know and we will intervene. Please, keep us updated in the meantime.
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2 years ago
Dear Tomi85,
Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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2 years ago
Translation
Hello Kristina,
the outstanding payments are from 01/15/22.
There are still 2 payouts of €1000 each.
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2 years ago
Thank you very much Tomi85 for the updates. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Translation
Another withdrawal of €1000 was approved yesterday.
I assume that the last €1000 will be paid out at the end of this week. From experience I can say that a payout of €1000 is usually approved every week.
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2 years ago
Hello, Tomi85,
I am sorry to hear that your withdrawals have been delayed.
Now I would like to invite Wild Pharao Casino's representative to join this conversation and participate in the resolution of this complaint.
Dear Wild Pharao Casino Team, could you please state the reason why all player's withdrawals have not been fully processed yet and when can he expect the last payment? Can you please speed up the process in this case?
Thank you in advance for providing the information.
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2 years ago
Translation
The payout approved on Sunday after 3 weeks is still not in my account...
But I think I understood the terms and conditions now
1 month after a payout is requested, it is processed and then it takes 3-5 working days for it to appear on the account 🤣🤣🤣
Really cheeky, also that you are referred to their email in the chat, but I have never received an answer..
and I must have written 20-30 emails. To date no answer
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2 years ago
Dear Tomi85,
Thank you for your update. Honestly, your 'interpretation' of the casino's terms and conditions made my day!
We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.
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2 years ago
Translation
The approved payout from February 6th appeared on my account yesterday on February 14th. So there is still a payment to be made.
As I said, I think that this week will also be approved. Then I can finally continue to pay out...
Since I won again 🙈
Unfortunately, you can now only request a payout of max. 1000€ and only when this has been paid out the next...
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2 years ago
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The last 1000€ have now also been approved. I think these will appear in my account early next week.
Now I have been able to order the next new payment.
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2 years ago
Dear Tomi85,
I would like to summarize it. The disputed amount was set to €3,700. How much of this amount have you already collected and how much more do you expect to be paid off? Were there any changes regarding the disputed amount?
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2 years ago
Translation
2700€ landed on my account, the last 1000€ are booked according to history and should appear on my account in the next few days
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2 years ago
Thank you for your update. It seems to be on a right track.
Let's be patient and provide the casino with a few business days to process the last payment. I am extending the timer until the end of the next week (Friday).
Please let us know once the payment comes to you. We are looking forward to hearing from you soon.
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2 years ago
Translation
Nothing visible on my account until today. The last 1000€ that were approved on February 16th are still outstanding. Still no response via email. The chat has reportedly contacted the finance department twice for verification. But it doesn't change anything...
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2 years ago
Hello, Tomi85,
Thank you for the information. I will keep the complaint open until your next update or confirmation of receiving the last payment.
We are looking to hearing from you. I sincerely hope we can successfully close the case soon.
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2 years ago
Translation
To date, the payment from 15.01. approved on 16.02. still not in my account. According to the chat, they look at what happened to it. This has probably been the case for a week.
Another payment is now in arrears.
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2 years ago
Thank you, Tomi85, for the update. I am sorry to hear about another delay.
I am extending the timer by another 7 days and I will wait for your news in a week.
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2 years ago
Translation
The last 1000€ landed on my account.
In conclusion, I can say that you have to have a lot of patience and don't get your hopes up that you'll get an answer via email.
But in the end I have always received my money until now.
The only tip I can give to everyone as long as the payout is pending is not to cancel it, because that is exactly what I believe should be achieved.
Case can be closed, thank you for your support 💪🏻👍🏻
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2 years ago
What great news! Thank you, Tomi85, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Best regards,
Branislav, Casino.guru
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