The player from Germany requested a withdrawal and after more than 3 weeks of waiting for the payment, he decided to submit a complaint. The player received the payment almost 5 weeks after the withdrawal request. The complaint is resolved.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Amount: €270
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello, I'm turning to CasinoGuru now because I don't know what else to do.
I deposited 140 Raw around Christmas time and then wanted to withdraw at 270€, the verification took forever, was finally verified on 12/28/21.
I applied for the payout via MiFinity directly on 12/28/21 (500 deposit options, 3 payout options -.- )
After 2 weeks, the wallet number on MiFinity was terminated because no deposit had been received, so I wrote to support for the X number of times and told them the new wallet number, Christina said in the chat we better drive 2 tracks, once she directs the number further and 1x I should send it to the payment office by email. Today is 1/19/22 and I've been waiting since 12/28.
When I asked support, I was only told that they were not responsible for it and no one responded to a new email.
Maybe you can help me, otherwise I see black at this casino as far as the payout is concerned.
It just occurs to me that on 4.1 I was told in the chat "Oh sry, we completely forgot about the payout, it's going out immediately.
I have some screenshots and also chat histories which I would be happy to send to you if needed.
Kind regards
MP***
Edited by a Casino Guru admin
Automatic translation:
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2 years ago
Hello FlashFX,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that this was your first withdrawal attempt?
Are there any other screenshots and also chat histories that haven't been included in the attachments? If yes, would you be so kind and send it all to kristina.s@casino.guru? Please forward the confirmation regarding successful verification as well. Alternatively, you can post everything here.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Thank you very much FlashFX for your reply. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Hello FlashFX,
I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.
Now I would like to invite Wild Pharao Casino's representative to join this conversation and participate in the resolution of this complaint.
Dear Wild Pharao Casino Team, could you please state the reason why the player's withdrawal has not been fully processed yet and when can he expect the payment?
Thank you in advance for providing the information.
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2 years ago
Translation
They won't be in touch for the next 3 days either.
I have in mind a class action lawsuit, it affects dozens of players who are waiting for their payout there.
Are there comparable cases with other casinos?
Kind regards
Automatic translation:
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2 years ago
Dear FlashFX,
From our experience, Wild Pharao Casino comment on our complaints regularly and cooperate in resolving issues with their players. Please, let's stay positive and wait for their reply.
Thank you very much for your patience.
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2 years ago
Dear FlashFX,
At this point, it should only be a matter of time before the payment reaches you.
I will keep this complaint open until your confirmation regarding successful withdrawal.
Please let us know as soon as you receive the payment.
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2 years ago
Translation
If the transaction is not on MiFinity by tomorrow noon then the transaction will be automatically terminated by MiFinity.
MiFinity ends this automatically if nothing happens after 14 days.
Automatic translation:
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2 years ago
I understand, please let's wait until tomorrow's noon and in case the transaction will stay 'in progress' and will be terminated, I will invite the casino to join this conversation again and request an update and their cooperation.
Please let us know if anything changes.
Thank you very much for your patience.
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2 years ago
Translation
After 4 weeks and 5 days and 50 gray hairs, the amount was transferred.
Thanks to the CasinoGuru team! 🤝🏼
In the future I will always check their site before playing at any casino.
Automatic translation:
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2 years ago
Thank you very much, FlashFX, for confirming and for using the Casino Guru complaint resolution centre. I am really glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Thank you, Wild Pharao Casino Team, for providing information and for your cooperation.
Best regards,
Branislav, Casino.guru
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