Hello there!

We are sorry to hear of your impression of us.

Let us clarify please!

Firstly, the First Deposit Bonus consists of 2 parts: free spins and a cash part. This is all one united bonus. If you cancel your bonus, both parts(the cash part and the free spins) disappear. Since you canceled your bonus by yourself, all components of the bonus are gone. You can check more about the terms of this bonus here: https://fgfox.com/en/bonuses/99

Secondly, FgFox Casino is always honest with their users. That's why on the website you can find only trusted and certified game providers where every gambler has a chance to win. You can be sure that all the games listed on the website is certified since casino rents those games from licensed game providers only. Chance to win is the exact which is stated on the game provider website, so it all depends on luck only.

We're sorry to hear that luch wasn't on your side but there is no need to blame casino since a lot of players get really high winnings.

Hope for your understanding and thank you for sharing your opinion.

With love,
FgFox Casino

Dear FlashFX,

Thank you for sharing your opinion with us.

We would like to apologize for your KYC verification experience. We get that this process might be frustrating or scrupulously, but please understand that KYC verification is an important process, which in the end leads to protect you and your account in the future.

However, as we have checked, your account has already successfully passed the verification, which means that you can now withdraw your funds faster and easier. You are always welcome in our casino!

Thank you for understanding,
Wild Tokyo Casino Representative