The player from Germany has requested withdrawal a week ago. It has been pending since. The complaint was successfully resolved.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Amount: €1,000
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
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2 years ago
Translation
Wild Pharaoh won't pay me my money!
A payout was made on October 22nd.
The payout from October 19th Is still open.
Customer service repeatedly refers to the terms and conditions.
Account is fully verified and the later payment was made.
I have been waiting for a response to my email to paymants@wildpharao for days!
Please help.
Automatic translation:
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2 years ago
Dear Sven,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.
Could you please confirm that your account has been successfully verified in the past? Have you ever received any payments from this casino?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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2 years ago
Translation
Hello, the successful KYC verification took place on October 16th, 21st.
A payout of 1000 € from 10/22 I've already been paid off.
Another payout of 1000 € from 19.10. but is still open.
Automatic translation:
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2 years ago
Thank you very much, Sven, for providing all the necessary information. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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2 years ago
Translation
Casino made the withdrawal.
I received my money.
The case can be closed.
Automatic translation:
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2 years ago
Dear Sven,
I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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