The player from Germany requested a withdrawal and, after more than 3 weeks of waiting for payment, she decided to make a complaint. The player received a payment approximately 4 weeks after the withdrawal request. The complaint is resolved.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Amount: €490
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello, I've been waiting for my money for 3-4 weeks, supposedly it has long been paid out and processed and the money is still not in my account. The live support does not want to help me further and always refers me to an email there I write but I never get a return email, I am completely verified. I ask for help
Automatic translation:
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2 years ago
Dear Vanessa,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Hello, I sent you everything once by email, hope everything arrived correctly!
Mfg S ******* Vanessa
Edited by a Casino Guru admin
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2 years ago
Thank you very much Vanessa for your reply. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Translation
Okay, I thank you and I hope that the case can be resolved somehow and I hope that I get my money!
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2 years ago
Hello Vanessa,
I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible.
Now I would like to invite Wild Pharao Casino representative to join this conversation and participate in the resolution of this complaint.
Dear Wild Pharao Casino and its team, could you please state the reason why the player's withdrawal has not yet been processed and when can she expect the payment?
Thank you in advance for providing the information.
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2 years ago
Translation
Wild Pharao has been claiming for over a week that it has been paid and the finance department reports as soon as possible to check whether they are wrong about meadows but man waits in vain, I have been waiting for 6 days for whoever reports to happen but nothing
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2 years ago
Translation
Yes, but supposedly for a week and there is nothing in my account yet
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2 years ago
Translation
Hello, the money arrived today after I threatened yesterday that I would inform the licensing authorities responsible for curacau then all of a sudden the chat was very friendly and suddenly after 9 days the money was sent suddenly because I think all the threats helped.
But also thanks to the Casino Guru team for all the help.
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2 years ago
Thank you, Vanessa, for confirming and for using the Casino Guru complaint resolution centre. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Thank you, Wild Pharao Casino, for providing information and for your cooperation.
Best regards,
Branislav, Casino.guru
