The player from Germany was waiting for his withdrawals for more than 2 weeks. The player has received his payment in full and the complaint has been resolved.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Amount: €3,000
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I deposited € 130 with a 100% bonus on December 23rd, 21st. After fulfilling all bonus conditions, I requested the first € 1000 payout on December 24th, 21st. For the next two days I requested a withdrawal of € 1000 each time, so I wanted to withdraw a total of € 3000. On January 6th, 22nd I wrote to the live chat and asked when my money would come. I was referred to an email address. To date, I have not received a payment or an answer to my email.
Automatic translation:
Public
Public
2 years ago
Dear Florian,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?
Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru (or you can post it here).
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
2 years ago
Translation
Hello, first of all, thank you very much for your help. I have been successfully verified for about two months. I have never made a payout before. So far there has been no relevant communication because I have not received an answer to my email request. In the chat I was only told that I could contact info@wildpharao.com or that I should be patient. The only question I asked by email was when I would receive the payout.
Many Thanks
Automatic translation:
Public
Public
2 years ago
Thank you very much Florian for your reply. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
Public
Public
2 years ago
Hello Florian,
I have reviewed your case and will contact the casino to see if I can help.
We would like to invite Wild Pharao Casino to join the conversation. Wild Pharao, can you please provide an update on the status of the player's withdrawals?
Public
Public
2 years ago
Translation
I can confirm that. Payment has just been received. Thanks a lot here for the help!
Automatic translation:
Public
Public
2 years ago
Thank you for the update, Wild Pharao Casino.
Dear Florian,
I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system.
Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Please disable your AdBlock