HomeComplaintsWild Pharao Casino - Player’s withdrawal has been delayed.

Wild Pharao Casino - Player’s withdrawal has been delayed.

Black points: 89

Amount: €845

Wild Pharao Casino
Safety Index:Very low
Submitted: 26 Jul 2022 | Unresolved : 01 Aug 2022
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

1 year ago

The player from Germany has requested a withdrawal six weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.

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1 year ago
Translation

Hi, I've been waiting for my payout since 6/8/22.

Payment has already been accepted but is not yet

I received the money!

I'm verified and have paid out before.

The emails I sent to WildPharao will

apparently also ignored.


thanks in advance


Automatic translation:
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1 year ago

Dear tooooooobi,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and genuinely hope that your winnings will be sent to you eventually.

Could you please advise if, at least, the payment from your previous complaint was received successfully?

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

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1 year ago
Translation

So far I've only paid out once before.

I think it was 350€.

I received it after a few weeks.


Automatic translation:
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1 year ago
Translation

Yes, the €845 is from the last complaint.

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1 year ago

Dear tooooooobi,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

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