HomeComplaintsWild Pharao Casino - Player’s withdrawal has been delayed.

Wild Pharao Casino - Player’s withdrawal has been delayed.

Black points: 205

Amount: €1,000

Wild Pharao Casino
Safety Index:Very low
Submitted: 02 Jul 2022 | Unresolved : 08 Jul 2022
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

1 year ago

The player from Germany has requested a withdrawal one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.

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1 year ago
Translation

I've been waiting for the money since June 8th, the payout was confirmed. The payout request was on June 1st


no support replies from payments@wildpharao.com


support only stamps

Automatic translation:
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1 year ago

Dear Fabigiovanni,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Additionally, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it. I can only hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

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1 year ago
Translation

Hello, screenshot is out by mail.


I can also send screenshots of the emails I sent to wildpharao

Automatic translation:
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1 year ago

I'm sorry, Fabigiovanni, but I haven't received any email from you.

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1 year ago
Translation


Hello, I sent the email on Sunday, just went out again.

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1 year ago

Dear Fabigiovanni,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casinoo. I wish I could be of more help.

 

The casino can reopen this complaint anytime.

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