The player from Germany has requested a withdrawal two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Black points: 352
Amount: €2,975
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hi
On June 18th, 2022, I applied for three payout requests with a denomination of €1000 each (the payout limit is not higher, which is why I had to make the denominations).
I also received an email very quickly, saying that it would take 2-3 working days before the money would be paid out.
After the waiting working days, nothing came and I tried in vain to reach the casino via email support, only the live chat answered that they were taking care of it.
However, nothing has happened yet, neither an answer to my emails nor was the amount paid out to my account.
Automatic translation:
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2 years ago
Dear ravenpaschke2,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Additionally, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it. I can only hope that your winnings will be sent to you eventually.
Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru?
Thank you in advance for your cooperation and reply.
Best regards,
Petronela
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2 years ago
Translation
Hello,
so I've now sent you an email with all the screenshots I have.
Automatic translation:
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2 years ago
Thank you very much, ravenpaschke2, for the forwarded screenshots. Could you please advise if you have received your winnings as all the payouts are marked processed, not pending anymore?
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2 years ago
Translation
No payment was made or booked to my account
Automatic translation:
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2 years ago
Dear ravenpaschke2,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
