The player from Germany requested 2 withdrawals, but they have not been processed. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”
Wild Pharao Casino - Player's withdrawal has been delayed.
Black points: 144
Amount: €600
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
1 year ago
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1 year ago
Translation
I've been waiting for two payouts for a while. Once €500 and once €100. The payout was set to "Processed" immediately after my request and nothing has happened since. Live chat is unfriendly and does not help. Probably need more luck to pay out the casino than to win the slots at all.
Automatic translation:
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1 year ago
Dear Robhood,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Before we move forward could you please clarify when exactly you requested these withdrawals?
Thank you in advance for your reply.
Best regards,
Kristina
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1 year ago
Translation
Hey, the payout was set to "Processed" on 06/18/2022. Unfortunately, you don't get any sensible information in LiveChat either, such as "Payments via bank transfers usually take 7-14 days". Unfortunately I didn't get a reply to my email either.
I'm concerned about the many bad reviews and complaints. I have always enjoyed playing at the casino.
PS the email address I entered in the form is different by mistake. I didn't know how to change it afterwards without making it public.
Best regards 🙂
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1 year ago
Thank you for your reply, Robhood. You said that your requests have been set as "processed" immediately. Does that mean that you requested both withdrawals on the 18th of June?
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1 year ago
Translation
Hi. No, the first payout on 06/18 (€500) and the second payout on 06/20 (€100). Both payments are said to have already been made. Emails are not responded to and live chat is not answered.
Too bad it used to be a good casino with a lot of choice. I liked playing there. Unfortunately, the complaints are piling up more and more. Some are added here almost every day.
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1 year ago
Dear Robhood,
Thank you for your reply and email. Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
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