The player from Germany had requested several withdrawals seven months ago. Unfortunately, they have not been received yet. The complaint was closed as unresolved.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Black points: 1044
Amount: €13,900
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello,
Like many other players, I no longer receive my money.
In total, I have paid out more than 33k euros, so far I have received 19k euros in the last 7-8 months, about 13.9k euros are still outstanding. Partly since the end of last year. I currently still have 5.9k euros in my player account, 8k euros have been in the payout for many months, some of them have been processed for weeks but still haven't arrived in my bank account.
I have a contact from WP with whom I was in contact via Skype (I got this from the streamer I registered through as he, like everyone else, no longer promotes the casino). This contact helped me initially and ensured that I still received some payments, but unfortunately I have not received any feedback in the meantime.
That's why you're my last chance to get my money.
Many greetings
Maik W*******
Edited by a Casino Guru admin
Automatic translation:
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2 years ago
Dear masa341,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. Do I understand correctly that your withdrawals are still pending inside your account without being processed or they have been processed but never reached you? Which payment method you have opted for?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than half a year is a long time indeed.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Translation
Hello Petronela,
Payout method was bank only. Either way, some payouts haven't been processed for months, others are set to be processed but still haven't arrived in my bank account.
Many greetings
Mike
Automatic translation:
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2 years ago
Dear masa341,
Could you please forward a screenshot of your cashier history to petronela.k@casino.guru? Thank you in advance.
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2 years ago
Translation
That is also still open plus the 5,900 euros that are currently still in my account
Automatic translation:
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2 years ago
Thank you very much, masa341, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.
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2 years ago
Dear masa341,
I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.
Now I would like to invite Wild Pharao Casino representative to join this conversation and participate in the resolution of this complaint.
Dear Wild Pharao Casino, could you please state the reason why the player's withdrawals have not yet been paid out and when can he expect the payments?
Thank you in advance for providing the information.
Kind regards,
Stefan
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2 years ago
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
Dear masa341,
I have tried to contact the casino repeatedly but it appears they have stopped responding. There is not much that can be done now without the casino's cooperation. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I wish I could be of more help.
Kind regards,
Stefan
