The player from Germany has been waiting for her withdrawal since April. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”
Wild Pharao Casino - Player's withdrawal has been delayed.
Black points: 70
Amount: €300
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
Ladies and Gentlemen
since 12 04 2022 I'm waiting for some withdrawals to be approved - nothing happens.
I have already written to the live chat several times and followed up, but no one can help me there, according to these employees!
The money that is to be paid out there; was won, had 1x wager each with no strings attached.
I would appreciate any help from you.
Kind regards, Sabrina
Automatic translation:
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2 years ago
Dear Nova29GH,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Could you please clarify if you accumulated these winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
A successful payout has already been made, but it was "faster".
The win was won with no bonus.
I only had to wager the money once in order to pay it out. This has always been taken into account.
The account is fully verified and since last week, Wednesday June 15th, it suddenly says that it has been processed. So far nothing has been credited to my account.
Automatic translation:
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2 years ago
Thank you for your reply, Nova29GH. Could you please advise when exactly you made your last successful withdrawal? Approximately how many days did it take?
Also, which payment method to withdraw your winnings have you opted for? Was it the same one you used before?
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2 years ago
Translation
The last successful withdrawal was on March 4, 2022, on the same day it says Processed on Wild Pharaoh, as well as on my bank statement.
The payment was made around the end of January/beginning of February and therefore took about 4 weeks.
For all payouts, I opted for the Bank method.
What I should say about that, the 300 payout is split into 4 payouts each.
Thank you and best regards
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2 years ago
Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?
Also, would you be so kind as to forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.
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2 years ago
Translation
Hello Kristina,
The payout has been processed since June 15th, but up to now not a cent of it has arrived in my account.
I am happy to send you communications, but they only ever say that they will be forwarded.
Warm greetings
Automatic translation:
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2 years ago
Dear Nova29GH,
Thank you for your reply and email. Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
