The player from Germany requested a withdrawal in May, but it hasn't been processed yet. Unfortunately, we closed this complaint as "unresolved" since we haven't managed to contact the casino.
Wild Pharao Casino - Player's withdrawal has been delayed.
Black points: 63
Amount: €500
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
Dear Sir or Madam
My problem that I have had for a long time is a pending payout at the online casino Wild Pharaoh. I submitted a withdrawal request on 05/11/2022 which, after several requests, was finally approved on 05/26/2022. Unfortunately I have not received the 500 € until today. My account is verified and according to Wild Pharaoh's terms and conditions, a payout can take between 3 to 5 business days. I won €100 credit to the casino in a streamer on Twitch (Slotheroez). The €100 had a wagering requirement of 1x and a max cashout of 5x with no strings attached. Since the payment confirmation is now more than 2 weeks ago and I still do not have my winnings of 500 € in my account after repeated requests and I am always put off by email, I turn to you. I hope that you can help me further.
My username from Online Casino Wild Pharaoh is: N***HSV. My registered email address is: d***77@gmail.com
For further questions I am at your disposal under the specified email.
Kind regards
Kai H***
Edited by a Casino Guru admin
Automatic translation:
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2 years ago
Dear Kaischinator,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that this was your first withdrawal attempt?
Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Translation
There is my current status, if I understand correctly the payout should be marked as processed. And yes, I had already made deposits quite often, but the withdrawal request from May 11, 2022 was my first, which means if I get the withdrawal, it will also be my first withdrawal. Kind regards
Kai H***
Edited by a Casino Guru admin
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2 years ago
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Do you need anything else or is that enough? Since I didn't get an answer, I prefer to ask again. 😉
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2 years ago
Thank you very much for your reply, Kaischinator. Before we move forward with this complaint, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.
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2 years ago
Translation
Hello, I wrote to the given email.
Unfortunately I didn't have much left, but I hope it's enough.
If you still need anything, just get in touch.
LG
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2 years ago
Thank you very much Kaischinator for your reply. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Translation
Thank you, will Natalia get in touch with me or do I have to do something else? LG
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2 years ago
Hi Kaischinator,
I've just reviewed your case and fully understand your concerns about the payout delay. In order to help you with this, I'll contact the casino.
I'd like to invite a representative from Wild Pharao casino to join the conversation and take part in the resolution of this complaint. Can you please share more information regarding the case? Are there any reasons for the player's withdrawal request to not be paid out after three weeks?
Best regards,
Natalia
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2 years ago
I'd kindly like to ask the Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 more days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
Hi Kaischinator,
I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
Regards,
Natalia
