The player from Germany has been waiting for their withdrawal since April 2022. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. There was no progress even two weeks after the casino was notified about the player's complaint.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Black points: 75
Amount: €875
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
1 year ago
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2 years ago
Translation
Beautiful good day,
I've been waiting since 4/24/22 - 10:36 p.m. for my payout of €780. Unfortunately nothing has happened up to now. Have already tried to contact WildPaharao by email and unfortunately no response via the DC.
I'm also waiting for a second payout from 02.05.22 - 17:48 in the amount of 95€
Hope I can be helped here.
With friendly greetings
Timo aka Smokezilla89
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2 years ago
Dear Smokezilla89,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus, please?
If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
There have already been various payments so far and have had no problems.
With these 2 payouts, however, it hung a bit. That's why I thought I'd try it over you 🙂
I should already be verified.
The payouts were earned via a bonus.
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2 years ago
Thank you for your reply, Smokezilla89. Could you please advise when exactly you made the last successful withdrawal? Approximately how many days did it take? Did you use the same withdrawal method in the past?
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2 years ago
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The last payout was on April 19th in the amount of €328, this was in the bank account on May 12th.
I always use the same payout method in the casino 🙂
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2 years ago
Thank you very much Smokezilla89 for your cooperation. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Hello, Smokezilla89,
I am sorry to hear that your withdrawals have been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. In the meantime, I will amend the disputed amount to €875 (the sum of both withdrawals).
Now I would like to invite Wild Pharao Casino's representative to join this conversation and participate in the resolution of this complaint.
Dear Wild Pharao Casino,
Could you please state the reason why the player's withdrawals have not been completely processed yet, and what is the estimated time frame for processing the payments?
Thank you in advance for providing the information.
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2 years ago
Translation
I'm curious if they will comment on the matter 🙂
Still hoping for a quick solution/processing of the matter after such a long wait
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2 years ago
We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.
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2 years ago
Translation
I'm just in the chat to ask again for my payout. After I addressed the last point, the chat was left immediately. Opening the chat again ended immediately. After that, no one came to me in the chat
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2 years ago
Dear Smokezilla89,
Unfortunately, since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.
In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.
I wish I could be of more help. I sincerely hope you will not come across a problem like this again.
The casino can reopen this complaint anytime.
Best regards,
Branislav, Casino.Guru
