HomeComplaintsWild Pharao Casino - Player’s withdrawal has been delayed.

Wild Pharao Casino - Player’s withdrawal has been delayed.

Amount: €1,850

Wild Pharao Casino
Safety Index:Very low
Submitted: 29 Nov 2021 | Resolved : 12 Jan 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player from Germany has been waiting for a withdrawal for two weeks. This case was successfully resolved.

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2 years ago
Translation

Hello my name is dimitrios ..... I have been waiting for my payouts for 2 weeks, I deposited 20 euros and fulfilled bonus services

Automatic translation:
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2 years ago

Dear dimiasa00,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

What is the status of your withdrawal, please – is it pending or processed?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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2 years ago
Translation

Hello, my username is dimiasa2000. Yes, I am fully verified ..... my payment request is still open has not been processed they can't help me any further

This is my first payout at wild pharao

Edited
Automatic translation:
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2 years ago

Thank you very much dimiasa00 for your reply. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

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2 years ago

Hello, Dimitrios!

 

I will take care of your complaint from now on. I would like to invite representatives of Wild Pharao Casino into this complaint in order to help us resolve the withdrawal issue.

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2 years ago
Translation

Thanks very much

Automatic translation:
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2 years ago

hi, please note the money has been sent

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2 years ago

Dear dimiasa00,


I will keep this complaint open until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment.

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2 years ago
Translation

Hello, thank you very much, I got the first 1000 € today .... now only the 850 € are missing

Automatic translation:
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2 years ago

Hello dimiasa00,


Thanks for letting us know. I would like to ask you for more details. Is the remaining 850 € showing as an open request waiting to be processed? Thank you.

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2 years ago
Translation

Hello ... yes it is still open

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2 years ago

Thank you dimiasa00 for your response.


I would like to ask the Wild Pharao Casino representative when can we expect the second part of the withdrawal request to be processed.

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2 years ago
Translation

Thanks very much

Automatic translation:
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2 years ago

Hello dimiasa00,


Is there any news about the second part of your withdrawal of 850€? Did you receive your money?

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2 years ago
Translation

No, unfortunately not and the withdrawal request is still open

Automatic translation:
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2 years ago

Thank you dimiasa00.


We would like to ask Wild Pharao Casino to reply to this complaint and explain why the part of the withdrawal hasn't been processed yet.


We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

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2 years ago

Hello Dimiasa00.


Was there any progress in the second part of your withdrawal?

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2 years ago
Translation

No unfortunately nothing and I'm worried

Automatic translation:
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2 years ago

Hello, dimiasa.


I wrote to the casino once again. Since it's the holiday season they might reply later than expected. Please be patient.

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2 years ago

please note payment has been sent

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2 years ago

Hello all,


thanks to Wild Pharao Casino for your reply. Dimiasa00, please let us know when you receive your money.

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2 years ago
Translation

Hello I've seen since Friday that the 850 were processed but the money is still not there

Automatic translation:
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2 years ago

Hello dimiasa00,


has there been any progress about your withdrawal? Please, let us know.

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2 years ago
Translation

Yes money is there, thank you very much

Automatic translation:
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2 years ago

I am glad to hear you received your winnings, dimiasa00! Thank you for letting us know. We will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

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