The player from Germany has been waiting for his withdrawal since January. The complaint was closed as 'unresolved' as there was no further response from the casino.
Wild Pharao Casino - Player's withdrawal has been delayed.
Black points: 80
Amount: €1,000
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
Delayed payment, status unknown
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello CasinoGuru team.
I requested a payout of 3000 euros in January.
Received 2000 euros within a month, I've been waiting for the remaining 1000 euros for almost 5 months.
Since I have already received 2/3 of my payout, there were no problems with the bonus conditions or the transfer.
The remaining 1000 euros have not been processed since 1/11/22.
Could you please give me additional help.
Automatic translation:
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2 years ago
Dear Rob,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Could you please advise what payment method have you opted for? Did you use the same payment method to withdraw both amounts?
Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Hello Kristina,
Yes, all 3 payments are made via bank transfer (IBAN)
And 2 took place without any problems, also very delayed, but it worked.
I was in contact with the live chat who directed me to the Payments@wildpharao.com email. I didn't get an answer then.
I was also in contact with an employee via messenger.
The employee is very friendly, but hasn't had a chance with his escalations for weeks.
That's why I hope for more success over you now.
Regards Rob
Automatic translation:
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2 years ago
Dear Rob,
Thank you for letting us know about your problem. We are very sorry for the delay in this cashout. We have been busy working to make our Cashout system better.
I will escalate this issue and come back to you asap.
Best regards,
WildPharao Support Team
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2 years ago
Translation
Hello WildPharao support team,
First of all thanks for the quick report. I'm curious to see how quickly it will continue.
Regards Rob
Automatic translation:
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2 years ago
Hello everyone,
Thank you Rob for your reply, hopefully there will be a solution soon.
Dear WildPharao Support Team, thank you for your help with this case. Please, let us know when you receive any news regarding Rob's withdrawal.
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2 years ago
We would like to ask Wild Pharao Casino to reply to this complaint.
We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
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2 years ago
Dear Rob,
As there has been no further response from the casino, this complaint will be closed as 'unresolved'.
We are unable to achieve anything more without their cooperation.
I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.
In the meantime, I recommend you to contact Gaming Curacao ( complaints@gaming-curacao.com) and submit a complaint to them. Let me know how they replied. My e-mail address is kristina.s@casino.guru.
I wish I could have been of more help.
Best regards,
Kristina
