The player from Germany provided all the requied documents, but his account hasn’t been verified. The casino is not replying to his messages. We rejected the complaint because the player didn't respond to our messages and questions.
Wild Pharao Casino - Player’s trying to complete the KYC.
Amount: €400
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello casino guru,
after a deposit of 50 euros I got the welcome bonus on Wild Pharaoh. After successfully wagering the bonus money, I paid out 400 euros. Now my verification and withdrawal will not be processed. In the live chat I am no longer answered on the subject and the chat is closed. Support is not responding to my emails. I have submitted all the documents now I've been waiting for something to happen for 2 weeks. Casinos must not get away with such methods. That's why I want to officially file a complaint against the casino with this text.
MFG trbleb
Automatic translation:
Public
Public
2 years ago
Dear Andre,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. It is a common procedure for casinos to check every detail to make sure they are sending the money to the right person. It may take a few working days to complete the procedure.
Which documents have you already provided? Do I understand correctly that this was your first withdrawal attempt?
Additionally, if there is any communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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