The player from Germany has requested withdrawal one week ago. It hasn’t been received yet. Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.
Wild Pharao Casino - Player’s experiencing difficulties withdrawing their winnings.
Black points: 259
Amount: €1,000
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
1 month ago
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1 year ago
Translation
Hello dear guru team,
I deposited at Wild Pharaoh with a 50 Psc card and took a 100% bonus so a total of 100 had risked the entire amount so that I finally applied for a payout of 1000 on May 2nd. This 1000 was not even processed at the moment on May 9th, i.e. I can still cancel the amount. My account is fully verified. Emails to the payout department come to nothing in live chat, the chat is sometimes simply ended. It's my first withdrawal but I've already deposited a lot. I chose the bank Revolut as a payout, they have a Lithuanian IBAN, I don't know if it has anything to do with that, but I have already paid in with the bank.
I turn to you because the ags says 3-5 days of processing time, which were already over last week and nothing is happening. Screenshots, videos etc are of course available. Would it make sense to have the amount paid out to an e-wallet account or what is your suggestion?
Thanks so much
Greeting Philip
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1 year ago
Dear Phil89,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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1 year ago
Dear Phil89,
Thank you for letting us know about your problem. We are very sorry for the delay in this cashout. We have been busy working to make our Cashout system better.
I have checked your payment issue and can see that it was processed. It will takes some time to process the withdrawal.
Thanks in advance,
WildPharao Support Team
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1 year ago
Translation
Thank you very much WildPharao support team.
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1 year ago
Thank you, WildPharao Support Team, for your assistance with this case.
Dear Phil89,
Please keep me informed about any further developments. Hopefully, you'll receive your winnings soon.
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1 year ago
Translation
Hello,
Unfortunately nothing has come in yet. It was set to Processed on 5/9. I don't know if this means the payment was sent or the payment was just processed.
Thank you
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1 year ago
Dear Phil89,
I will ask for proof of payment and come back to you soon.
Thanks in advance and best regards,
Wildpharao Support Team
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1 year ago
Translation
Hello WildPharaoh,
I have just emailed you my proof of payment to payments@wildpharao.com.
please give me a feedback so that my payout can be completed.
Thanks very much
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1 year ago
Translation
Or what proof of payment do you need my account is fully verified. Have emailed them proof of my last deposit and proof of my bank account to be withdrawn. Or should I send it here as an attachment?
Edited
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1 year ago
Dear Phil89,
I believe Wild Pharao Casino will request proof of payment from their Financial department and get back to us.
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1 year ago
Translation
Hello,
Unfortunately, no payment has been received and no message from Wild Pharaoh. I also emailed all the proofs. My account is also fully verified.
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1 year ago
Translation
I have not received an email that my payment has been made.
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1 year ago
Translation
I have now received confirmation by email that my money was paid out on May 9th, but it has not been received in my account. Can it have something to do with the fact that Revolut Bank has a Lithuanian IBAN? I'm a bit clueless maybe someone can help me? 
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1 year ago
We would like to ask the WildPharao Support Team to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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1 year ago
Translation
Petronela, have you ever tried to contact WildPharao privately, be it via live chat or email? I see that something like this is done for some complaints?
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1 year ago
Translation
Hello WildPharao, I'm slowly losing patience. So it takes you 2 weeks to request proof of payment? I have to say very seriously. It's sad that you have to chase your win like that.
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1 year ago
Dear Phil89,
No, I haven't contacted the casino privately. They had all means to react here and plenty of time to resolve the issue. Unfortunately, they chose not to. I'm truly sorry I couldn't be of more help.
Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.
The casino can reopen this complaint anytime.
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