Wild Pharao Casino - Player’s experiencing difficulties withdrawing her winnings.

Hallo es geht um die auszahlung ,sind fast 10 tage und noch keine geld,laut mitarbeiter von diese casino 3 bis 5 tage habe per Email an payment geschrieben aber keine anworth .Die ünterlage sind gebrüft Ich bitte euch mich zu helfen VIELEN DANK in voraus

Dear Viola,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Dear Viola,

Thank you for letting us know about your problem. Tell me please you have entered the correct username?

As far can I see there is no balance in your account.

Best Regards

WildPharao Support Team

Dear Viola,

Could you provide screenshots of how you made deposits? Because in the statistics I see the were no deposits.

Thanks in advance,

WildPharao Support Team

Thank you very much, WildPharao Support Team, for your assistance.

Dear Viola,

Could you please advise if your winnings were accumulated from a free (No Deposit bonus) solely? Looking forward to hearing from you.

Ich habe die ganze dokumente was von mir verlangt also of meine konto spiel steht das die verifizierung ist komplet nun ich habe keine geld auf meine konto WIE ICH SEHE AUF KONTO HYSTORY EINE AUSZAHLUNG IST IN VERARBEITUNG WANN KOMMT WEISS ICH NICHT: ALSO ICH HABE ZWEI AUSZAHLUNGEN GEMACHT EINE 550 euro UND EINE250 euro ICH HOFFE DAS ALLES KLAPT MIT DIE AUZAHLING VIELE DANKE

NEIN ICH HABE BEZAHLT das war keine kostenlose bonus

Dear Viola,

Please provide screenshots of your account history with deposits and requested payouts, this will help us quickly understand the situation.

Please find attached what i can see in your account.

Thanks in advance,

WildPharao Support Team

Dear Viola,

Could you please provide the requested screenshots? Thank you very much in advance.

HALLO CASINO WILD PHARAO SIE HABEN MEINE KONTO GESPERT WARUM ICH MICH NICHT MEHER EINLOGEN

ICH KANN NICHT SIE HABEN MEINE KONTO GESPERT

WIE ALLE ANDERE CASINO SIE BEREI ALLES ÜBER DIE SPIELLER

ICH BIN NICHT VARUCKT SO EINFACH BESWERDE ZU MACHEN

ICH HAB GEWONEN MIT MEINE EINZAHLUNG

UND JETZT HABEN SIE MEINE KONTO GESPERT

UND SO EINE FORMULAR WIE SIE VON MIR VERLANGEN GIBT NICHTB BEIM DIESE CASINO

SORRY TECHNISCHE PROBLEM MIT MEINE LEPTOP WEGEN LOGIN ABER TROZDEM ICH WILL MEINE AUSZAHLUNG

Could you please forward any proof that you have deposited funds into your account? Which payment method you have used, please?

raiffeisen bank

ich kann per email zu senden

Please do. My email address is petronela.k@casino.guru. Thank you very much in advance.

Screenshot from the player:

Thank you very much, Viola, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Viola,

I looked at your complaint and will do my best to help you. Wild Pharao Casino can you please specify what is the problem with the player’s withdrawal?

Dear Viola,

Thanks for providing screenshot, but I can't see username on it. Can you please send screenshot where I can see your account username.

Best Regards,

WildPharao Support Team

Dear Viola,

please, send us a screenshot (not a photo) with your username on it. Thanks.

wiki ist meine benutzername

IN DIESE CASINO GIBT KEINE FORMULAR WU KANN MAN SEHEN BENUTZERNAME VON DIE SPIELER DIE BENUTZERNAMEN STEHT NUR IN ANMELDUNG FORMULAR

Dear Viola,

we need a screenshot, not a photo, not a written username

Dear Casino,

can you assist the player and navigate her where she can take a screenshot with her username, please?

SO SCHAUT BEIM WILD PHARAO CASINO ES GIBT KEINE FORMULAR UND WENN MAN SPIELT ES GIBT KEINE BENUTZERNAMEN

HALLO CASINO WILD PHARAO ES IST FAST EINE MONAT UND ICH HABE KEINE GELD AUF MEINE KONTO :BITTE ÜBERWEISEN SIE MEINE GEWIN

Dear Viola,

Thanks for providing the correct username. I have checked your payment issue and can see that it was processed. I will ask for proof of payment and come back to you asap.

Best Regards,

WildPharao Support Team

HALLO CASINO PHARAO ES IST EINE MONAT UND SIE HABEN NOCH KEINE GELD ÜBERWIESEN ; BITTE BITTE ÜBERWEISEN SIE MEINE GEWIN

We would like to ask the Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

HALLO WILD PHARAO CASINO BITTE ÜBERWEISEN SIE MEINE GEWIN 800 EURO

HALLO CASINO WILD PHARAO WIE SCHAUT MIT MEINE AUSZAHLUNG ???

I apologize, but since we haven’t received any evidence from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.