The player from Germany has requested withdrawal a few days ago. It has been pending since. We rejected the complaint because the player didn't respond to our messages and questions.
I applied for a payment of 400 euros on 11/14/21 and verified that I'm already full. But unfortunately nothing happens.
Dear Daniela,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.
Best regards,
Petronela