The player from Germany has requested withdrawal a few days ago. It hasn’t been received yet. Player’s complaint has been resolved successfully.
Wild Pharao Casino - Player’s experiencing difficulties withdrawing his winnings.
Amount: €750
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Wild Pharaoh holds me out with the payout. In the process it says on November 8th, 21st it would have been transferred, nothing is there to this day. According to the law, transfers within the EU may not take longer than 24 hours. The support no longer answers either.
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2 years ago
Dear Bennox,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Please understand, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place.
I fully understand your frustration, Bennox. I will set the timer for additional 4 days and if there’s no development by Tuesday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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2 years ago
Translation
Yesterday I was informed by email that I had it today, but nothing happened again. Instead, the support makes fun of me ...
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2 years ago
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Now it is there, nevertheless an absolute cheek what they are affording. I've never experienced anything like that. Account will be deleted there immediately.
Thanks for the support!
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2 years ago
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Can close! Case solved. In conclusion, stay away from this casino. Worst number! Obviously with a system, you like to take money immediately, when it comes to cashing out you start playing lousy games. The good recessions here seem to have left the staff or owners ...
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Bennox, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
