The player from Italy has deposited money into casino account but the funds seem to be lost. We’ve rejected this complaint as per the player’s explicit request.
Wild Pharao Casino - Player’s deposit has never been credited to their casino account.
Amount: €50
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I deposited € 50 on this site by instant bank transfer. Prior to this I made several attempts to deposit with other payment methods which were refused.
My bank account has been debited and fully accounted for.
On the casino site, however, everything is silent, they have not been accredited. I asked for help in the chat on the site and instead of being helped they treated me like a moron, continuing to repeat to myself that I have to wait and claiming that the 50 was not withdrawn from my account (although I showed them the screenshot of the charge on my bank account. They closed the chat in my face several times. In short, treated like a fool and in the end the money disappeared. I repeat: instant transfer successfully carried out, screen shot of the recorded movement, in chat treated badly by agents who do not believe what I say, money never arrived in the game account.
What's now?
Automatic translation:
Public
Public
2 years ago
Additional comments from the player:
"I tried to contact the chat again (English, so it is difficult to explain fully) to speak with the operator to tell him that the money has not yet been credited to my gaming account. I am hastily liquidated with coldness, the same things keep repeating to me and that is that I have to wait. I state that the money was taken from the bank account, I have the proofs with motion screenshots. The thing that hurts me is being treated that way, the fact that I don't speak well in English prevents me from making my reasons heard. It is frustrating and unfair since I have deposited! Among other things, the same person replies with different names, because in one of the conversations with a male name (the first time I spoke to him) he replied nervously because he had told me to wait several times. (but what if it was the first time I talked to him?!?)
The names are Peter, Christina, Nicholas"
Public
Public
2 years ago
Dear minolino,
Thank you very much for submitting your complaint and forwarding your payment receipt. I’m sorry to hear about your problem.
I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to your bank account or credited to your casino account.
Could you please advise if it was your first deposit in this casino? What's the exact date of the transaction, please?
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Hello and thank you for replying. No, it was not the first transaction but the third. The exact date is December 18th. Instant transfer via Tink it says ..
Automatic translation:
Public
Public
2 years ago
As I mentioned earlier, if the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to your bank account or credited to your casino account. Therefore, I will set the timer for additional 10 days and if there’s no development by the end of this year, we will intervene. Let’s stay positive and wait for the good news regarding your deposited funds. Thank you in advance for your patience.
Public
Public
2 years ago
Hello minolino,
Have there been any developments since our last conversation?
Public
Public
2 years ago
Translation
Hi no, no news. Forget it, I wanted to close the account because I won't take a spider out of the hole anyway. They answer only in English and it is difficult to explain well and among other things they are bullies and rude. I don't get poor with € 50 less and they don't get rich either. I'll leave negative ratings around hoping to warn other people and stay away from that mess. In the meantime, if you want to write something negative, it is already a good start.
thank you
Automatic translation:
