The player from Lithuania had his account blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.
So yesterday i make widhrawal. At 21:00 money (1000x2 at widhrawal and 1700 in my balance) was taken and i was been blocked from playing. This casino is scam.
Dear Juozas,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you have registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela