Wild Pharao Casino - Player is enquiring help.

it's not worth saying that I didn't win, there's a lot of problems here, proof the balance doesn't deceive but a simple image says it all

Dear Carlitoschill,

Thank you very much for submitting your complaint. I apologize, I am not sure I understand completely what is going on, and I will need more information regarding your problem. Could you please elaborate?

I will be waiting for your reply patiently.

Best regards,

Kristina

Kristina is not worth commenting on a win I won in wild pharao almost 15000 thousand euros with 10 euros they automatically blocked my account and now I don't see any money zero I can't access the account amazing congratulations wild pharao big jackpot enjoyed bues and worse than not it's true lol

my God

Thank you for your reply, Carlitoschill. Do I understand correctly that your account was blocked right after you won?

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Thank you in advance.

Yes automatically I won this amount and my account automatically got 0 balance and after some time it was blocked

Thank you for your email. Do I understand correctly that you accumulated these winnings with the €10 free bonus money? Could you please advise if the casino provided any explanation regarding this situation?

Yes that was it the casino didn't say anything it just blocked my account and zero balance

Thank you very much Carlitoschill for your cooperation so far. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thank you Kristina. I know I won't see that money. It was impossible to get it back…. But trying costs nothing.

Hello, Carlitoschill,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Wild Pharao Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Wild Pharao Casino Team, could you please state the reason why the player's balance has been voided and the account blocked? Can you explain to us the situation from your point of view?

Thank you in advance for providing the information.

They are thieves and what are they I have never seen this in my life 10 euros 14 thousand euros or less some money could give and sad to see people doing well at the expense of others….

And you even more confirmed my account that is everything was correct I do not understand why this attitude of yours

We would like to ask Wild Pharao Casino Team to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Hi, 25kcupra used a 10€ no deposit bonus code with 100€ max win.

He did also breached our max bet terms.

Thats the reason why we blocked the account and removed the money.

Here you can see a small part of the spin history

They want to know why you blocked my account because it was a lot of money so how to escape this situation, I didn't violate anything that's just your excuses that you always give.

Dear Carlitoschill,

I was provided with more evidence supporting the casino's decision. After gathering all the necessary information we are rejecting this complaint as unjustified due to breaching the casino's terms and conditions - at least you breached the maximum bet amount during playing with the bonus. You are not eligible for any winnings earned from the bonus. Moreover, the casino has the right to close a player's account anytime, and you did not make any deposit there.

Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.

If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by.

Thank you very much, Wild Pharao Casino Team, for providing information and for your cooperation.

Best regards,

Branislav, Casino.Guru