The player from Germany isn’t satisfied with the casino’s services. We rejected the complaint because the player didn't respond to our messages and questions.
Wild Pharao Casino - Player is disatisfied with overall experience.
Amount: €200
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
The casino does not respond to emails. Live chat communicates very unfriendly with customers "haha" is the main way of dealing with criticism. I had to pay out a whopping 9,000 euros. Unfortunately, there are now only 200 of them left. Casinos like Wunderino should take as an example. Each time only 1 day for a payout. Wild pharaoh is not recommended. Communication with customers not at all or only looks unprofessional.
Automatic translation:
Public
Public
3 years ago
Hello Sezgin,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you clarify why there is only €200 left? Have you lost the rest of it? Or did the casino confiscate part of your winnings?
Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
