The player from Germany isn’t satisfied with the casino’s services. We rejected the complaint because the player didn't respond to our messages and questions.
Wild Pharao Casino - Player is disatisfied with overall experience.
Amount: €200
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
The casino does not respond to emails. Live chat communicates very unfriendly with customers "haha" is the main way of dealing with criticism. I had to pay out a whopping 9,000 euros. Unfortunately, there are now only 200 of them left. Casinos like Wunderino should take as an example. Each time only 1 day for a payout. Wild pharaoh is not recommended. Communication with customers not at all or only looks unprofessional.
Automatic translation:
Public
Public
2 years ago
Hello Sezgin,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you clarify why there is only €200 left? Have you lost the rest of it? Or did the casino confiscate part of your winnings?
Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
