HomeComplaintsWild Pharao Casino - Player is disatisfied with overall experience.

Wild Pharao Casino - Player is disatisfied with overall experience.

Amount: €200

Wild Pharao Casino
Safety Index:Very low
Submitted: 21 Dec 2021 | Case closed : 13 Jan 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany isn’t satisfied with the casino’s services. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

The casino does not respond to emails. Live chat communicates very unfriendly with customers "haha" is the main way of dealing with criticism. I had to pay out a whopping 9,000 euros. Unfortunately, there are now only 200 of them left. Casinos like Wunderino should take as an example. Each time only 1 day for a payout. Wild pharaoh is not recommended. Communication with customers not at all or only looks unprofessional.

Automatic translation:
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2 years ago

Hello Sezgin,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you clarify why there is only €200 left? Have you lost the rest of it? Or did the casino confiscate part of your winnings?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

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2 years ago

Dear Sezgin,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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