HomeComplaintsWild Jungle Casino - Player lost contact with the casino.

Wild Jungle Casino - Player lost contact with the casino.

Amount: $4,000

Wild Jungle Casino
Safety Index:Very low
Submitted: 13 Oct 2023 | Case closed : 27 Oct 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Japan had lost contact with Wild Jungle Casino and their payment provider, jbanq, which left his funds inaccessible. Despite our attempts to reach out and gather more information to aid in resolving his issue, the player did not respond. Due to the lack of communication from the player's side, we were unable to conduct a thorough investigation, leading us to reject the complaint.

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1 year ago
Translation

I'm unable to get in touch with Wild Jungle Casino and their associated payment provider, jbanq.

I have funds with them, and it seems they've suddenly disappeared. Can anything be done?

Automatic translation:
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1 year ago

Dear yukiyuki,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Wild Jungle Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate?

Are you unable to access the casino website?

Could you please confirm if you passed the KYC verification?

Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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1 year ago

Dear yukiyuki,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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