The player from Japan was unable to access the jbanq of Wild Jungle Casino, which prevented him from making a withdrawal. The casino had made no official announcements, leaving the player without an explanation. The player confirmed that the funds had already been transferred to his JBANQ account, but he was unable to connect to the JBANQ homepage. We suggested to the player to reach out to the payment provider directly, as the issue was beyond our capacity to assist. Despite extending the time for response, the player did not communicate further, leading us to reject the complaint due to lack of response.
Wild Jungle Casino - I am unable to access jbanq of Wild Jungle Casino, and hence cannot make a withdrawal. Can this b...
Amount: $4,000
Wild Jungle Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
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6 months ago
Translation
I am unable to access jbanq of Wild Jungle Casino, and hence cannot make a withdrawal. Can this be resolved?
Like the complaints of others, there has been no announcement, effectively making it a situation of abandonment in the night.
Automatic translation:
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6 months ago
Dear takos,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- When was the last time you succeeded in accessing your casino account?
- Was your account previously verified?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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6 months ago
Translation
I hadn't logged in to this casino recently, but I was able to contact casino banking as of October 3rd of this month.
Yes, it is certified.
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6 months ago
Am I correct in understanding that the casino has already transferred the funds to your JBANQ account, or are the funds still within your casino account, pending processing?
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6 months ago
Translation
Yes, I have already transferred the funds to my JBANQ account.
However, I am currently unable to connect to the JBANQ homepage.
Edited
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6 months ago
I sincerely apologize, but in this situation, my primary suggestion is to reach out to the payment provider directly. Unfortunately, we exclusively handle matters related to online casinos, and in this instance, the casino has already transferred the funds, making it beyond our capacity to assist in resolving issues with the payment provider.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
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6 months ago
Dear takos,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
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