Wild.io Casino - Player's didn't receive a bonus from the casino.

These people are con artists didn’t honor the 100% match or the spins I want this casino shut down so they can’t do this to others

Dear Samspade11,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wild.io Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise if you decided to play with your deposited funds or if you requested a refund of your deposited funds? Has the casino explained its decision to not grant you a deposit bonus and the free spins?

Thank you very much in advance for your reply.

Best regards,

Tomas

They have not sir

They are just running a con it’s not the first time TODAY I didn’t get my bonus a chat member promised me too

Dear Samspade11,

After the casino didn't grant you the bonus, did you decide to play your funds, or have you requested a refund of your deposits from the casino support?

I'll await your reply.

I might have mainly I just wanted my bonus

Could you please send me the communication (emails, chat transcripts) you had with the casino regarding the bonus that wasn't awarded to you? My email is tomas@casino.guru

was reviewing your account. I can see that you have already asked about this before and my teammates have already explained about that particular bonus and how by our terms and conditions, if not claimed properly, claimed more than once, or claimed after expiration, it cannot be issued. They have already issued also some free spins as a goodwill gesture for this. I apologize if you are not feeling satisfied by it, however it has been preceded as our terms and conditions state.

Thanks for the explanation.

Unfortunately, we are not able to help if the original deposit that was supposed to activate the bonus is no longer in your account, or due to other reasons the casino gives in their justification to you.

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

Dear Samspade11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.