Wild.io Casino - Player's account has been blocked.

Hello sir . I was playing on wild.io ..

Got a offer where I got 200% deposit bonus and 200 free spin . I deposited around 17 doller there . .. hit some good .. played and wegar all bonus under the term and condition..

After my wegar complete I request 100$ cashout which was successful and I recieved that .. after sometime I request for another cashout of 1313$ .. after that they disabled my account for nothing..

1. I played all according to term and condition

2. How I recieved the small cashout but they disabled account when I apply for big cashout .

3. There bonus term and condition page was not working so I asked to support regarding this too.. after that he sent me a link which I followed all .

This is what he sent me

 https://wild.io/bonus-terms 

Now support not replying they told me to mail to support..

Like wow

Please check all attachments and if you need any help to understand the attachment let me know

Please help me . I am so upset .

The casino scam me.. I am playing on other casino too so I know all rules and regulations.. they disabled my account as I won huge .. please help me to activate my account and get my fund back thanks..

I recieved the 100$ cashout but when I do 1313$ cashout they disabled my account sir..

Please help and don't believe on the casino guy.

They are scammer

Dear Nileshkumar,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you passed the KYC verification before the casino blocked you?

Do I understand correctly that you have not received any explanation from the casino regarding this situation? If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I didn't pass kyc as they never asked .

They directly disabled my account.. when I request for a cashout of 1313$.

I sent you a mail which showing casino response but it's one sided decision.. no proof, no evidence.. just they close my account as I hit big . I

Asked them for bonus term and condition time by time.. never cross maximum bet.. not any single strategy..

Now when I asked what term I voilated, no response from them.. nor live support nor mail support..

they are scammer and they know it that I did nothing wrong . I am very old casino player.. so know all the rule of bonus. And understand well how to take care of term and condition..

I am asking to them for evidence.

It's not 1 or 2 $

It's 1800$ .. they just banned my account after I complete my wegar.. same they did with lots of player . Please save other too from that scammer casino

please help me..

Thank you

Thank you very much, Nileshkumar, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

You can see twitter handle of the site also have same comments.. please help sir..

Hello Nileshkumar,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to see if I can help.

We would like to invite Wild.io Casino to join the conversation.

Dear Wild.io Casino,

Can you please provide information on why was the player's account blocked?

If the information can't be shared publicly, please send them to michal.k@casino.guru

Dear Nileshkumar,

We have received evidence from Wild.io Casino that you have claimed more times the deposit bonuses that can be claimed only once for one player, IP, Email, etc. This has been done multiple times which forces us to believe that this was done intentionally by you and that this gave you an unfair advantage which is in breach of the casino's general T&Cs

12.8 Wild.io reserves the right to declare a wager void partially or in full if Wild.io, at its own discretion, would deem it obvious that any of the following circumstances have occurred:

due to an error, such as a mistake, misprint, technical error, force majeure, or otherwise, wagers have been offered, placed, and or accepted due to this error.

As well as the casino bonus T&Cs:

1.3. Only new registered players can receive a welcome bonus pack. Please note that activation of any kind of bonuses (including level bonus program bonuses) is allowed only once from one computer (or another device), one IP address, one actual address, one phone number, one account in any payment system, and one person. Violation of these terms will result in account blocking and confiscating all funds on balance.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint as the casino acted according to its terms and conditions. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help

Best regards,

Michal