Parimatch Casino IN - Player’s winnings haven’t been received yet.

What I want to say is that today I made a withdrawal which was successfully done through Parimatch but it has not yet come into my account. I spoke to my customer care and they said that the amount has gone through IMPS and it will take a day but I made the withdrawal through UPI and I withdrew it this morning itself, today evening but my amount has not been credited to my ID. I humbly request you all to get my withdrawal processed and done quickly and I have also attached my bank statement whose password is [redacted]

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Dear Aadi95232145,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My KYC and everything is clear, till yesterday withdrawal was done from that ID, today the withdrawal should have been declined but it is showing in my ID that withdrawal has been successful but the amount has not been credited to my account, I want to know this

[redacted] This is my player ID, you guys can check it. I have been cheated of thousands of rupees, the details of which I do not have, if I do not have them then they should have given that also right now.

Greetings Aadi95232145,

Thank you for your patience.

We would like to inform you that your withdrawal transaction under Ticket ID 119432627 was successfully processed from our side on 26/07/2026. Kindly allow up to 1 business day (27/07/2026) for the payment providers to complete the transfer and credit the funds to your bank account.

If you do not receive the funds by the end of 27/07/2026, please provide an updated bank statement covering the period from the date of the withdrawal transaction up to 28/07/2026. Once we receive the statement, we will proceed with a further review of your transaction.

Thank you for your cooperation.

Okay I am waiting for your time line

Dear Aadi95232145,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Aadi95232145,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru