Spinsy Casino - Player’s withdrawal has been delayed.

I am a VIP member of Spinsy. I have had issues in the past where withdrawals have been delayed and I have been repeatedly been told that as a VIP member I am entitled to expedited withdrawals. I immediately reached out to the VIP team to help me with this situation. I was ignored for several days. When I finally received a response, I got the generic we’re looking into it. They’re going to process it as soon as possible with no real information. I then got another VIP manager who said don’t worry I will personally oversee this to make sure it is processed immediately. That person has now gone to MIA and the VIP team is no longer responding to my emails or to my WhatsApp messages or phone calls when I contact the general chat support. I’m told that there is something causing a delay, but they won’t tell me what it is. I just keep being told I will get my money as soon as possible. This is unacceptable as their standard is three business days and as a VIP member, I should expect to receive it sooner. I am now at over five business days with no resolution insight. I am receiving no information and I have nobody helping me. I repeatedly asked for their regular information as well, so I can file a complaint and have been ignored. I just want my money which is $600 plus another $200 which was withdrawn a couple days later so that I can close my account and be done with them. This happens way too often and suspiciously only seems to happen when a withdrawal is over a certain dollar value. This is the last straw and I will be closing my account once I am paid out

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Dear Buffybuff1966,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Buffybuff1966,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Buffybuff1966,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello yes the withdrawal was finally processed after repeated outreach on my end.

Dear Buffybuff1966,

We're glad to hear that you have received your withdrawal. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Jean

Casino.Guru